Senior Director of Partner Services Business Development

DEPARTMENT SUMMARY

 

BlueCrest Global Services is the business unit of BlueCrest that provides equipment and software support services, professional services, and aftermarket parts for BlueCrest and third-party products worldwide. We have ~900 technician and support professionals globally that support our on-site, on-call, and parts customers on 24 x 7 x 365 basis.

 

POSITION SUMMARY

 All qualified U.S.-based candidates are encouraged to apply.

 

The Senior Director of Partner Services Business Development is a senior leadership role responsible for driving growth of BlueCrest’s OEM Partner Services business providing third-party equipment maintenance, repair, installation, and upgrade services. This role leads strategic OEM partner new business acquisition through primary responsibility for customer marketing, prospecting, opportunity development, proposal / deal structuring, and new business capture of OEM Partner service programs.

 

The Senior Director will serve as the primary commercial and account management interface between OEM partners to ensure partner satisfaction, service delivery performance, contract compliance, scalable program execution, and profitable growth.

 

CORE POSITION RESPONSIBILITIES AND EXPECTATIONS

 

Business Development & OEM Partner Growth

• Develop and execute a business development strategy focused on acquiring and expanding OEM partner relationships, including overflow service, white-label service, and authorized service programs.
• Identify new OEM partnership opportunities through market analysis, competitive intelligence, and targeted outreach.
• Manage the end-to-end partner acquisition lifecycle, including lead generation, qualification, proposal development, contract negotiation, and onboarding.
• Build executive-level relationships with OEM stakeholders across service, operations, and commercial leadership.
• Drive revenue growth through expansion of service scope, geography, and equipment coverage within existing partner accounts.

 

Partner Services Marketing & Demand Generation

• Oversee OEM partner services marketing strategy and campaign activities to drive qualified pipeline development
• Partner with the BlueCrest marketing function to develop and execute:
• Industry-focused campaigns
• Account-based marketing (ABM) programs
• Thought leadership (case studies, ROI content)
• Ensure alignment between marketing activities and revenue outcomes
• Optimize funnel conversion metrics from lead generation to opportunity development to closed won business

 

Commercial Negotiation & Contract Management

• Lead the structuring and negotiation of complex, multi-year SLA and professional service agreements to govern service delivery of our OEM partner services
• Partner with the VP of Services Strategy and Program Management to define and develop pricing and service agreement models including but not limited to:
• Time & materials / per incident support models
• SLA-based contracts
• Subscription / managed services
• Be the primary BlueCrest opportunity and negotiation owner with current and prospective clients to negotiate commercial terms, SLAs, and partnership agreements
• Balance deal competitiveness with margin discipline

 

Partner Relationship Management & Customer Success

• Act as the voice of the OEM partner internally, ensuring alignment between partner expectations and service delivery execution.
• Lead quarterly business reviews (QBRs), performance scorecards, and strategic planning discussions with OEM partners.
• Drive high levels of partner satisfaction, retention, and long-term collaboration.
• Resolve escalations related to service quality, responsiveness, or program performance.

 

Service Leadership & Cross-Functional Collaborat