LMR Technician

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

It’s not just about having the right technology, it’s about achieving peak performance. Motorola Solutions has served as a trusted partner to government agencies and enterprises worldwide for more than 95 years. Our years of leadership, innovation and experience managing and supporting hundreds of networks in more than 100 countries help answer the challenges of mission critical operations – ensure continuity, enhance productivity and reduce risk – helping achieve peak performance. When every second counts and performance reliability is a must – we are ready and able to serve today, tomorrow and into the future.

Job Description

• Assist with provisioning and re-provisioning of LMR assets for public safety operations.

• Handle non-first responder radios and APX Next feature sets.

• Support warranty efforts for tech refresh and upgrade of the current ASTRO 7.17.3 system.

• Program ASTRO radios.

• Assist with warranty reporting (indirectly, not providing reports directly).

• Help with backhaul and ethernet interfaces.

• Collaborate with technicians from different departments to work on the Astro System.

• Responsibilities include everyday maintenance, troubleshooting, repair and customer training on Motorola Land Mobile Radio Products. This equipment is state of the art Astro 25 trunking.

• Verbalize and communicate concepts, recommendations and strategies to the customers and within the Motorola organization. 

• Deliver a detailed understanding of Motorola systems permitting the individual to assist in the design, troubleshooting and maintenance of Motorola’s product lines. 

• Understand Motorola RSS/CPS software and how to program subscribers and infrastructure equipment.

• Deliver working knowledge with Infrastructure Technologies to include Motorola Astro 25 cores, MCC console line and 3rd party networking equipment.

• Responsibilities include optimization and support of complex communication systems.

• Provide technical support of specialized systems and product applications including troubleshooting of software driven electronics, provisioning of communication system infrastructure and performance optimization of RF and Broadband architecture including, but not limited to, legacy analog, advanced digital P25 and data infrastructure.  

• Program, configure, optimize, test and document complex communications systems.

• Provide weekly reports of activities and accomplishments.

Candidate Requirements

• Strong networking skills is a plus 

• Understanding of IA systems and group policies in a network administrative position.

• Proficient with Microsoft Office products and Motorola Radio Service Software products.

• Must have excellent communications skills and always present a professional image.

• Must be a U.S. Citizen and able to obtain background clearance as required by government customer

Travel/Location/Hours 

• LMR Technicians will be available M-F for an 8-hour day with the schedule to be determined by the customer's Radio Services Manager. 

• Technicians will perform work following the Government and Motorola Solutions holiday calendar. 

• Non-government holidays and PTO will be notified to the customers Radio Services Manager with reasonable notice.

• Candidates must be based within 1 hour from a major international airport and 29 Palms.

• MUST be willing to travel  by