Client Experience Manager

What if you could build a career where ambition meets innovation? At LPL Financial, we empower professionals to shape their success while helping clients pursue their financial goals with confidence. What if you could have access to cutting-edge resources, a collaborative environment, and the freedom to make an impact? If you're ready to take the next step, discover what’s possible with LPL Financial.

Job Overview:

The Client Experience Manager (CEM) in Client Compensation is responsible for owning escalated matters to completion and partnering with closely related business units to solve an issue. This role partners with technical analysts to produce data results and is responsible for understanding and presenting the issue in an advisor-friendly format, setting proper expectations and managing corrections to completion between business units.

Responsibilities:

• Owning and coordinating multifaceted and escalated cases to completion for Strategic Wealth advisors and internal partners.
• Setting expectations regularly with advisors and business partners on status of requests and providing education on the process.
• Coordinating with technical analysts to produce custom reports and utilize reporting to provide consultation to business partners and Advisors regarding various commission related inquiries.
• Creating and presenting educational material on Client Compensation for business partners and Advisors.
• Operating as business representatives for process improvement projects, acquisitions, and high touch inquiries.
• Working with related business units to assist on conversions and educating advisors pre and post conversion.
• Project manage initiatives for process and product improvements within Client Compensation.
• Processing functions to include new advisor onboarding, compensation corrections, Strategic Wealth B2B fee processing, Query Batch and any ad hoc requests from internal partners.

What are we looking for?

We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements:

• 5+ years of service or comparable experience
• 3+ years of experience in Financial Services industry or comparable experience
• 3+ Proficiency in Microsoft Excel skills (e.g. pivot tables, advanced functions)

Core Competencies:

• Understanding of the advisor role
• Organizational and critical thinking skills
• Advanced analytical and problem solving skills
• Advanced listening skills with a focus on understanding each advisor’s unique needs

Preferences:

• Knowledge of how LPL Commission and Operations
• Experience with commissions systems (Oracle)
• Phone service experience, managing a mailbox
• Microsoft Suite experience (Word, PowerPoint, Outlook, Teams)
• Securities Industry Essentials (SIE) Certification
• Bachelor’s degree

 

Pay Range:

$27.93-$46.55/hour

 

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

 

Company Overview:

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the bus