Manager, Media Operations, Peacock

Company Description

Welcome to Peacock, the dynamic new streaming service from NBCUniversal. Here you’ll find more than a job. You’ll find a fast-paced, high-performance team of incredible colleagues that want to be at the epicenter of technology, sports, news, tv, movies and more. We work hard to connect people to what they love, each other and the world around them by creating shared experiences through culture-defining entertainment.  

As a company, we embrace the power of difference. Our team is committed to creating an organization that champions diversity and inclusivity for all by curating content and a workforce that represents the world around us.  We continue to challenge ourselves and the industry by being customer-centric, data-driven creatures of innovation. At Peacock, we are determined to forge the next frontier of streaming through creativity, teamwork, and talent.  

Job Description

The Peacock Media team is looking to build a best-in-class team for its streaming platform. Reporting to the Director, Media Operations and part of the Media group, the Manager, Media Operations will manage a wide variety of projects that influence the systems and workflows the Media team works within daily. The role is focused on supporting projects that the Media and Media Operations team require in order to operate in their day-to-day roles. The Manager, Media Operations will also manage a team of Media Operation professionals who are some end users of the aforementioned systems and workflows.

The ideal candidate will be able to take ownership of key project details and communication throughout project workflows with internal departments, external third agencies and vendors. The role requires working knowledge of digital media and its associated technical and data-driven aspects plus strong organization and project tracking skills.

Responsibilities could include, but are not limited to:

• Formulate, organize, consult and monitor inter-connected Media and Media Operations projects.
• Have working knowledge and be able to help educate cross-functional stakeholders on how all our systems used in our media workflows (some examples include but are not limited to AirTable, DCO, Big Query, Tableau, Claravine, Kochava, Maestro, ATOM, Voucher Manager, SIGMA, Smartshets, JIRA, etc) are inter-connected and create dependencies with one another.
• Collaborate on department project forecast planning to ensure cross-functional roadmaps align with business needs.
• Provide strategic project guidance and help translate complex objectives into simplified, relevant outputs that can be quickly understood and actioned.
• Compile and surface media team stakeholder needs in larger projects and advocate for strategic decisions and outcomes that both solution against those needs and align with the company’s goals and priorities.
• Develop and control deadlines, hold stakeholders accountable for contributions to project needs, resolve project scope issues and own change log management.
• Own relationship with consulting agencies, media agencies and third-party vendors.
• Create and socialize workflow plans and training materials to clarify roles and responsibilities around complex programs and system implementations to ensure seamless execution.
• Provide informed analysis on opportunities for optimization at every chance.
• Communicate and alert appropriate team leads about any red flags with projects or last-minute changes.
• Manage, develop and mentor a team of Media Operational professionals whose focus is to support Media team stakeholders in day-to-day campaign execution and system/workflow maintenance and ownership.

Qualifications

• Minimum 5 years program management experience, preferably in media or entertainment landscape with proven success on projects that required a working knowledge of digital media technology and addressable data.
• An understanding of digital media and the channels utilized in a digital media campaign.
• Familiarity with project and software development lifecycle.

Desired Characteristics :

• Prior experience leading and mentoring operational professionals.
• An unwavering attention to detail and strong organizational skills.
• Desire to communicate ideas on how to improve and evolve workflows between cross-functional teams.
• Excellent interpersonal skills, with the ability to communicate (verbal, written and in presentations) effectively and efficiently across disciplines with colleagues and stakeholders.

This position is eligible for company-sponsored benefits, including medical, dental, and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefi