Manager, Warehouse Operations

Strategic Operations Management

• Lead and optimize daily outbound distribution operations, including order fulfillment, picking, packing, and shipping.
• Ensure customer and partner orders are processed accurately, on time, and within budget while maintaining high service levels and operational efficiency.

Team Leadership & Development

• Provide leadership, coaching, and development for a team consisting of 3 direct-report supervisors and approximately 75 indirect-report associates.
• Foster a culture of accountability, engagement, continuous improvement, and operational excellence.

Process Improvement & Operational Excellence

• Drive continuous improvement initiatives by identifying, implementing, and sustaining process enhancements through Lean, Six Sigma, or other operational excellence methodologies.
• Monitor and analyze key performance indicators (KPIs) to improve productivity, quality, accuracy, and service performance.

Safety Leadership & Compliance

• Champion a culture of safety by ensuring all training, procedures, and workplace practices comply with company standards and regulatory requirements.
• Proactively identify and mitigate risks while maintaining compliance with OSHA, DEA, FDA, state, and local regulations.
• Serve as the primary shift contact for Quality and Compliance, and Environmental Health and Safety (EHS) matters.

Regulatory & Policy Adherence

• Ensure strict adherence to all company policies, regulatory requirements, and quality standards within a highly regulated healthcare distribution environment.
• Promote compliance and accountability across all levels of the operation.

Financial & Resource Management

• Manage labor planning, staffing, scheduling, and operational expenses to achieve productivity, service, and budget objectives.
• Monitor financial metrics and resource utilization to support business needs and operational performance.

Cross-Functional Collaboration & Technology Utilization

• Partner closely with inventory, inbound operations, transportation, quality, and other cross-functional teams to achieve organizational goals.
• Leverage Warehouse Management Systems (WMS) and other technology solutions to enhance operational efficiency, visibility, and performance.

Stakeholder Engagement & Business Participation

• Actively participate in internal and external business meetings, contribute to strategic initiatives, and support organizational objectives.
• Travel up to 10% as required to support business operations and leadership responsibilities.

Qualifications:

• Bachelor’s degree in related field, or equivalent work experience, preferred
• 5+ years of experience leading operational teams, managing performance, and fostering a culture of accountability, collaboration, and continuous improvement preferred
• Minimum of 3 years of progressive supervisory or management experience, with a proven ability to lead, develop, and motivate teams to achieve organizational goals
• Possesses strong communication and relationship-building skills, with the ability to effectively lead and manage change within the organization
• Experience working within a warehouse (or distribution) environment, preferred
• Inventory planning and processing experience, preferred
• Strong knowledge of Microsoft Office Excel (Pivot Tables and spreadsheets)
• Experience working within ERP’s (SAP or Manhattan), preferred
• Prior experien