Sr. Director, Financial Communications

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

We are looking for a strategic, innovative communications professional to join our growing team of global communications professionals. The ideal candidate will have a strong passion for storytelling and ability to craft compelling stories and engagement strategies with the goal of building trust, loyalty, and advocacy for ServiceNow and its leaders.  

The role is ideal for a seasoned communications leader who has a passion creating compelling, concise content, and who is experienced in supporting the internal and external communications of executive leaders. We are looking for someone who skillfully manages competing priorities, is a quick and creative thinker, excels at building relationships, and brings rigorous attention to detail. The role will work collaboratively with a variety of teams across the company to create, distribute, amplify, and measure results of executive communications programs. The ideal candidate will ensure internal/external communications are inspiring, modern, and deeply connected to target audiences.  

This position will serve as the strategic communications lead and a trusted partner, advisor, and master storyteller to ServiceNow’s Chief Financial Officer and her leadership team, including ESG. Working collaboratively and with an integrated team across public relations, content/thought leadership, social media, employee communications, and brand marketing, this leader will develop integrated communications and executive visibility programs to inspire multiple audiences to be part of (and follow) the story of ServiceNow and our Chief Financial Officer. He/she/they will partner closely with business leaders and oversee execution of recommended content, creative, and stakeholder communications.  

Responsibilities 

• Understand the communications landscape and needs of various audiences, regularly updating and evolving materials to reflect changes to business priorities, supporting narratives, and the external environment. 
• Build and lead a holistic, 360-degree executive communications framework for our Chief Financial Officer
• Design and produce executive visibility programs that turn ideas into compelling narratives, frameworks, and creative storytelling concepts.  
• Deliver executive-level work products including scripts, speeches, videos, and social media amplification plans. 
• Prepare executives with rehearsals, scripts, storyboards etc., while project managing the overall communications schedules 
• Manage and engage with communications agencies and contractors on a variety of projects and initiatives, including ESG.
• Lead, motivate, and develop a team of direct reports.  
• Establish and design processes to ensure timely execution through final publication and governance of all content. 
• Serve as a resource across the Communications team to ensure message alignment and consistency across all audiences, including customers and partners.  
• Work closely with the Finance organization’s leaders to ensure strong message alignment, calendar of upcoming events, social activations, and content plan.  
• Skilled at measuring and reporting out quarterly metrics.
• Prepare executives with rehearsals