FAMILY SERVICE ASSOCIATE

Career Opportunities with Neighborhood House Association

About NHA:

The Neighborhood House Association is a non-profit organization. Head Start positions are funded in whole or in part by money provided through the State and Federal Government. Additionally, some Social Service Program positions may be funded in whole or in part through grant funds. Because positions and salaries may be funded through grants, and State and Federal funds ongoing employment will be contingent upon the continued receipt of these funds.


Our EEO Policy:

Neighborhood House Association is an equal opportunity employer (Minorities/Females/Disabled/Veterans). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. To read more about this, view the EEO is the Law poster and this EEO is the Law Poster Supplement.


Benefits:


Eligible employees receive the following benefits:

• 15 Holidays Days
• 401(K) Retirement 6% Match
• Paid Vacation and Sick Leave
• Tuition Reimbursement up $2,500
• 2 Personal Days
• Group Medical, Dental and Vision Insurance Agency-Paid Life Insurance and Long-Term Disability Insurance
• Live Well Program
• 4 Paid Days Annual Bereavement (Note Total of 5 days of bereavement leave per loss)
• Health and Dependent Care Flexible Spending Account (FSAs)
• Voluntary Benefits: Life and AD&D Accident, Short-Term Disability, and Critical Illness Insurance
• Free Employee Assistance Program (EAP)


**Medical and dental benefits are provided to regular employees who work a minimum of 30 hours per week.**


POSITION PURPOSE:
Under the direction of a Family Service Supervisor or designee, performs a wide variety of duties in support of the Head Start Program goals and objectives by establishing and maintaining positive relationships with children’s families to encourage participation in and increase their awareness and use of supportive services; serves as an advocate for program children and their families; has a caseload of forty to sixty children’s files; and performs related work as required.

EXAMPLES OF ESSENTIAL DUTIES:
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.
• Acts as a resource and provides and/or makes referrals for necessary services;
• Informs, educates and distributes information and literature to parents regarding health, social and other services that are available;
• Establishes and maintains supportive relationships with Head Start families; engages families to co-develop a Family Partnership Agreement;
• Makes family home visits to conjointly discuss and assess family needs;
• Develops and implements family case management models in support of Head Start goals and objectives;
• Documents activities and performs various other administrative duties;
• Maintains complete and current files and records pertaining to activities;
• Prepares regular and special status reports;
• Monitors records and reports prepared by other staff;
• Works with center staff to promote parent involvement and advocacy;
• Participates in the preparation and attends parent advisory committee meetings;
• Assists with the obtainment of complete medical/health history records of enrolled children;
• Enters data of support services into an automated tracking system;
• Acts as liaison with local community organizations to provide resources to children and their families;
• Ensures center compliance with health, social services and parent involvement requirements of the Head Start Program’s Performance Standards;
• Assists in the general operation of site;
• Enters health, social services, and family partnership goals on PROMIS;
• Other duties as assigned by supervisor.

DESIRED MINIMUM QUALIFICATIONS:
Knowledge of:
• Modern theories, methods and practices of social services, emotional and/or physical health needs of families with culturally diverse backgrounds;
• Federal, state, and local laws and regulations applicable to the Head Start Program and the assigned areas of responsibility and expertise;
• Head Start Program Performance Standards;
• Local community resources;
• Goals, objectives, policies and procedures of the NHA Head Start Program;
• Recordkeeping and filing practices and procedures;
• Basic counseling theories a