F&I Customer Support Associate or Consultant

Zurich is currently looking to hire a F&I Customer Support Associate or F&I Customer Support Consultant to join the F&I Customer Services Team.

 

The Customer Support Associate will be responsible under direct supervision to process non-routine telephone and electronic inquiries from the organization’s agents/brokers, insured, regulators, customers, claimants, and prospective customers, to ensure delivery of excellent customer service; while, the Customer Support Consultant will be responsible for processing a high volume of telephone and electronic inquiries from the organization’s agents/brokers, insureds, customers, claimants, and prospective customers that may require extensive research to ensure delivery of excellent customer service.

 

Must be willing to work the following schedule: Monday - Friday from 10:30am -7:00pm CST with an occasional Saturday. Overtime as required.

 

This position is a hybrid model that supports a blend of in office and remote work from the following office location: Overland Park, KS.

 

In this role, a Customer Support employee will be responsible for:

 

• Research and respond to telephone and electronic inquiries from customers.

• Enter inquiry data into tracking system.

• Prepare Agent Broker Referrals to prospective customers (identify and provide a list of four agents in customer’s vicinity).

• Locate claims office staff for insureds and other parties calling to report claims.

• Identify appropriate business or marketing reps for agents seeking appointments.

• Research and respond to telephone and electronic inquiries from customers.

• Investigate and route complaints from national/local insurance regulators and consumer to appropriate office for resolution.

• Locate claims office staff for insureds and other parties calling to report claims.

• Identify appropriate business or marketing reps for agents seeking appointments.

• Enter inquiry data into tracking system.

 

The role will be filled at the Customer Support Associate or Customer Support Consultant level. The hiring manager will determine the appropriate level based upon the selected applicant’s experience and skill set relative to the qualifications listed for this position.

 

Customer Support Associate

 

Basic Qualifications:

 

• High School Diploma and No prior experience required in the Customer Service area

     AND

• Experience with Microsoft Office

• Team Collaboration experience

 

OR 

 

Customer Support Consultant

 

Basic Qualifications:

 

• Bachelor’s Degree and No prior experience required in the Customer Service area

• OR

• High School Diploma or Equivalent and 3 or more years of experience in the Customer Service area

• AND

• Experience with Microsoft Office

 

Preferred Qualifications:

 

• Ability to multi-task using multiple applications

• Ability to handle various systems with multiple monitors

• Proficient with Microsoft Office

• Team Collaboration experience

• Excellent communication skills

• Detail oriented

• Minimum of 6 months of call center experience

As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time (https://www.zurichna.com/careers/faq).