MANAGER STRATEGIC PROJECTS & INNOVATION

Position Title: MANAGER STRATEGIC PROJECTS & INNOVATION 

Salary: $110,000 - $115,000

Other Forms of Compensation: Bonus + Benefits 

**This role requires you to be in the office on Tuesday & Thursday

 

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service.  TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients. 

The Manager, Strategic Projects & Innovation is a key execution and change management role within TouchPoint, reporting directly to the Senior Vice President of Strategy, Operations & Analytics. This position plays a critical role in operationalizing enterprise strategy by leading cross-functional initiatives that span technology deployments, new business transitions, operational transformation, and special projects.

This role is not a traditional project manager position focused solely on timelines and task tracking. It is designed for a data-driven operator who can manage ambiguity, connect strategy to execution, and drive progress across teams that do not report directly to them.

The Manager partners closely with senior leaders, national teams, and field operators to ensure initiatives are implemented effectively, adopted in operations, and deliver measurable operational and financial outcomes.

This position is part of a newly established, forward-thinking team focused on national transformation in a rapidly growing business sector. You’ll serve as a catalyst for continuous improvement, driving initiatives that enhance both the client and team member experience while delivering measurable financial and operational outcomes.

To succeed in this role, you’ll need a deep understanding of operational execution, service delivery, and change management. You’ll project manage the implementation of key platforms such as TaskUp (digital task management) and Elevra (Integrated hospitality technology) to meet the evolving needs of our business. Your ability to blend data-driven insights with practical application will empower our teams to perform at their best — and scale those best practices across the country.

You’ll also play a key role in driving the adoption of operational data tools, ensuring they meet real business needs and fuel smarter decision-making.

If you’re a collaborative, strategic leader with a passion for operational transformation and a knack for turning vision into reality, we invite you to bring your talents to a team that’s redefining support services for the future.

Key Responsibilities:

Strategic Project Execution
Lead planning and execution of high-priority initiatives sponsored by the SVP. Translate strategic direction into structured project plans with clear milestones, ownership, and success metrics. Manage multiple initiatives simultaneously and provide data-informed updates to leadership.

Technology Deployment & Change Management
Support enterprise technology deployments in partnership with IT, Analytics, Operations, and vendors. Ensure implementations are operationalized through training, adoption planning, and performance tracking.

Point-of-Sale (POS) Program Management
Serve as the primary business-side project manager for TouchPoint’s Point-of-Sale (POS) strategy and deployments in partnership with Compass Technology. Support end-to-end POS initiatives including new unit openings, conversions, enhancements, and enterprise initiatives such as Retail Order & Pay. Coordinate planning, requirements gathering, configuration, testing, training, and go-live readiness across Technology, Finance, Culinary, Operations, and external partners. Ensure POS solutions align with operational workflows, financial controls, data integrity, and reporting needs. Use POS data to monitor adoption, transaction accuracy, operational performance, and post-implementation optimization opportunities.

New Business Transitions
Coordinate transition activities for new business across operations, technology, and analytics. Track milestones, identify risks, and support rapid issue resolution during early operations.

Special Projects & Executive Support
Lead special projects requiring structured execution and analytical rigor. Develop analyses and materials that support executive decision-making and proposal development.

Cross-Functional Enablement
Act as a connector between