Patient Services Representative I

Salary: $21.50 - $26.37 Hourly

Location: White Center

Shift/Schedule: Monday - Friday, 7am-4pm or 9am - 6pm with one hour lunch

HealthPoint at the White Center HUB, a vibrant, community-driven campus built on the values of Hope, Unity, and Belonging. Located in the heart of White Center, the HUB is designed to serve working families with affordable housing and essential services that nurture stability and opportunity. HealthPoint’ s new clinic will offer comprehensive medical, dental, and behavioral health care for adults and children, with a commitment to high-quality, care for all. 

Would you like to have a career that makes a daily difference in people’s lives? Do you want to be part of a caring, respectful, diverse community? If you answered yes to these questions, keep reading!

HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is, because everyone deserves great care.

Position Summary:

Responsible for performing all site front office functions including incoming and outgoing phone activities, appointment scheduling, patient registration, computer data entry, collection of payments, maintaining health records, and serves as an example of excellent customer service to patients, family members, and community partners.

Compensation is dependent on skills and experience.

Your contribution to the team includes:

• Greet all clinic patients, families and visitors.
• Perform the check-in functions for patients which includes:
  • Verification of patient, guarantor and subscriber demographics.
  • Verification of insurance information by reviewing insurance card and performing real-time eligibility checking.
  • Collection of copays and past due balances. 
• Educate patients and families on HealthPoint services and assist with navigation of these services.
• Demonstrate knowledge of medical and dental insurance basics such as copay, co-insurance and deductibles.
• Perform the check-out function for patients which includes:
  • Scheduling any follow-up or future appointments.
  • Provide patient with any applicable documents.
  • Collect any outstanding balances that were not collected during check-in.
  • Establish payment plans, if necessary.
• Follow established procedures for answering and screening incoming appointment-related telephone calls, directing calls to appropriate staff, taking messages, and documenting in the Electronic Health Record (EHR).
• Provide patients with documentation and education concerning financial assistance programs including Sliding Fee Program
• Maintain schedule accuracy for maximum patient flow, confirming provider appointment dates and times are correct and confirming future patient appointments. Maintain effective communication with clinical care team to add patients to providers’ schedules.
• Assist with the management of complex appointment scheduling and procedure coordination.
• Guide and promote the use of MyChart to patients and families.
• Have a basic understanding of emergency medical situations. Be able to connect phone or in-person patients to the appropriate clinical care team member for care.
• Follow established written procedures for collection of cash, checks, and credit card payments.
• Keep the reception work area and waiting room clean, organized, and stocked.
• Maintain good attendance, is punctual and works full scheduled shift is a condition of employment.
• Demonstrate respectful, professional, and appropriate behavior that supports a team-oriented work environment.
• Demonstrate a commitment to the mission, core values and goals of HealthPoint and its healthcare delivery including the ability to integrate values of justice, respect, compassion, excellence, and stewardship into appropriate programs and services.
• Other duties as assigned by supervisor.