Senior Help Desk Analyst - Contract

 

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Senior Help Desk Analyst - 6 Month Contract

Thank you for exploring a career with PPG, LLC, an international company where we work in small teams that have a direct impact on success. We’re seeking a highly skilled Senior Help Desk Analyst to join our PPG group. In this role, you will be responsible for performing a variety of technical duties including on-site and remote technical support for both our Irving corporate office, Dallas Distribution Center, and field associates. You will also provide end-user hardware and software support, troubleshoot technical problems, assist with technology related projects, conduct end-user training, and assist coworkers as needed. If you’re seeking experience and growth in a personable, stable yet thriving environment, our Senior Help Desk Analyst could be a match for you!

A little about us

Culture and benefits

• Employee-centric environment (regular corporate activities, personal relationships, small teams)
• Family-first attitude (work-life balance support, flexible hours)
• Approachable leadership (collaboration with top leaders, open-door policy)
• Growth-oriented mindset (autonomy, creative freedom to explore new ideas)
• Paid vacation and holiday leave
• Wellness initiatives (on-site fitness facility and cafeteria)
• Community involvement (volunteering, fundraisers, charity events, school sponsorships and donations)
• Employee recognition programs (appreciation week, awards and ceremonies)
• Personal and professional development and growth
• Benefits package (medical, dental, vision, life, long and short-term disability)

A little more about the role:

ESSENTIAL FUNCTIONS:

• Provide timely and professional IT customer support to staff in-person or remotely by phone, email, or remote support tools per established policies, procedures, and service-level agreements
• Provide in-person support for Dallas Distribution Center, or other special circumstances requiring travel as needed
• Diagnose, repair, install, configure, and maintain end-user technology such as PC and Mac desktops/laptops, mobile devices, scan guns, printers, copiers, peripherals, and A/V equipment
• Support end-user software applications, including third-party and custom applications, and perform software installations and updates
• Perform basic system administration tasks including account provisioning/de-provisioning, computer imaging, email setup, and distribution list/security group management
• Maintain detailed service and maintenance records, inventory information, and knowledgebase articles using established helpdesk ticketing and inventory software
• Maintain spare parts and supplies inventory for printers, desktops, and laptops
• Manage and maintain Software Licenses and Maintenance Inventory
• Create, update, and maintain documentation as required
• Provide end-user training and instruction on systems, applications, security best practices, and company/IT policies in order to maximize end-user productivity
• Install and repair various types of wiring such as Ethernet, fiber, coax, audio/video, or telephones
• Maintain confidentiality with regard to the information being processed, stored, or accessed by the end-users on the network
• Maintain knowledge of company policies and procedures to both monitor and promote compliance

ADDITIONAL RESPONSIBILITIES:

• Reduce help desk incidents by performing proactive maintenance and repairs
• Assist in research and procurement of technology assets

JOB QUALIFICATIONS:

• Availability between 6 AM – 5 PM CST – in an 8-hour shift
• 3-5 years of Service Desk or Help Desk experience preferred
• Experience s