Operations Manager (Full-Time) - Williamsburg, NYC

ABOUT VEG

In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies!

At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve.

This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible. 

VEG is a 2025 and 2026 certified Great Place to Work®.

 

THE JOB

As an Operations Manager, you’ll oversee day-to-day hospital operations, working closely with your Hospital Manager to drive culture, engagement, efficiency, and growth. Heading areas such as operations, the scribe program, and marketing, you’ll continuously find ways to say yes to elevating the VEG experience, empowering VEGgies to do the unexpected in their roles. By constantly seeking different ways to enhance the customer experience and achieve operational excellence, you’ll make a meaningful impact on both your team and the people and pets you serve.

 

WHAT YOU’LL DO

• Guide and develop non-clinical hospital teams—including CECs, Scribes, and Inventory Coordinators—through recruiting, training, coaching, and performance management
• Foster a strong, unified culture, aligning clinical and non-clinical teams to deliver an extraordinary customer experience
• Oversee daily operations, including team scheduling, financial reporting, inventory processes, and reconciliation of hospital systems
• Train and mentor VEGgies on delivering a customer experience that reflects our core values and the VEG Spikes, our unique, customer-centered way of doing things—like ensuring people see a doctor right away and allowing families to stay with their pets
• Monitor key performance metrics (e.g., phone conversions, customer satisfaction, review platforms) and implement strategies to enhance results
• Develop and manage inventory budgets and ordering systems to ensure accuracy, efficiency, and cost-effectiveness
• Assist hospital leadership in handling HR issues, conflict resolution, and succession planning for team growth
• Hold daily team huddles and monthly meetings to inspire, align, and build connection across your team
• Engage with customers and follow up post-visit to ensure satisfaction, reinforce care, and gather valuable feedback
• Partner on local marketing efforts, community events, and rDVM outreach to grow hospital awareness and strengthen referral relationships

 

 WHAT YOU NEED

• High School diploma required; associate’s or bachelor’s degree in business management or a related field preferred
• 2 years of leadership experience; 5+ years of experience in a hospital environment preferred
• Experience with scheduling staff, recruiting, training, budgeting, facilitating developmental meetings, performance management, and building high-performing teams 
• Advanced knowledge of computer programs and practice management software
• A clear communicator with high emotional intelligence
• Must be willing to work in a noisy environment with strong or unpleasant odors
• Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs
• Work well in a fast-paced environment with people from all backgrounds and different personality types  

 

WHO YOU ARE

• Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives
• Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments
• Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results 
• Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge

 

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