Principal Product Manager, SaaS

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values inclusion, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/.

What you'll do here:

As Principal Product Manager, SaaS you will play a vital role in crafting our cloud-based cybersecurity training platform, driving subscription growth among enterprise and individual learners, and delivering scalable hands-on learning experiences. The ideal candidate will be an expert of SaaS products in the cybersecurity, EdTech, or enterprise training space with deep understanding of B2B and B2C subscription models, learning analytics, and secure multi-tenant architecture. You'll navigate unique challenges including compliance requirements (SOC 2, GDPR), hands-on lab provisioning, certification tracking, and feature adoption across diverse skill levels from beginners to advanced practitioners. You'll analyze learner engagement data, optimize certification pathways, and track industry cybersecurity trends and emerging threats as they impact our training content strategy.

Responsibilities:

• Cybersecurity Training SaaS Strategy: Collaborate with product leadership to define and own our cloud-first cybersecurity education vision, subscription growth strategy, and certification pathway objectives. Partner with cybersecurity subject matter experts and instructional designers to conduct market analysis of cybersecurity skills gaps, gather learner insights through platform analytics, and identify opportunities for new training modules, certifications, and hands-on lab experiences.
• Learning Experience Discovery and Validation: Apply learner-centric methodologies including skill assessment analysis, certification completion funnels, and hands-on lab engagement tracking to identify learning friction points and validate training solutions. Conduct rapid A/B testing of learning paths, lab environments, and assessment formats with design and engineering teams to optimize learner progression, skill retention, and certification success rates.
• Training Platform Roadmapping: Develop and maintain a SaaS product roadmap aligned with cybersecurity industry demands, enterprise customer needs, and individual learner goals. Collaborate with engineering, content, and customer success teams to prioritize features based on learning outcome metrics, subscription growth, and platform scalability while balancing hands-on lab infrastructure costs and security requirements.
• Agile SaaS Development for Secure Learning: Embrace agile methodologies optimized for secure, continuous delivery of training content and platform features. Work with engineering teams to define user stories for multi-tenant learning environments, manage backlog prioritization for enterprise vs. individual learner needs, and ensure reliable, secure product releases that maintain compliance standards and high-availability lab environments.
• Cybersecurity Training Go-to-Market: Collaborate with sales, marketing, and customer success teams to develop training-specific go-to-market strategies including enterprise team subscriptions, individual certification paths, and freemium skill assessments. Support product-led growth through free introductory courses, optimize trial-to-paid conversion for certification programs, and drive feature adoption across different learner personas.
• Learning Analytics and Performance Optimization: Monitor critical learning and SaaS metrics including course completion rates, certification pass rates, hands-on lab engagement, Monthly Recurring Revenue (MRR), customer churn, and learner progression analytics. Conduct learner cohort analysis, skill development tracking, and usage pattern analysis to inform content strategy, platform improvements, and customer success interventions.