Senior Movement Operations Associate (Beneficiary-Facing Activities)

Since the inception of IOM in 1951, Movement Operations have been and continue to be a fundamental pillar of the Organization’s work. The organized movement of persons in need of international migration assistance is a primary mandate of the Organization and a cornerstone of IOM’s operations. Movement Operations Units in various IOM Country Offices, coordinated under the Resettlement and Movement Management (RMM) Unit in the Division of Movement, Resettlement and Labour Pathways (MRLP) at IOM’s Headquarters, are responsible for all aspects of travel for migrants and refugees under IOM’s auspices, in accordance with the various framework agreements with resettlement and receiving Governments and partners across the spectrum of the Organization's programmes.

In the context of Lebanon, organized returns of Syrians continues to proceed at pace under the UNHCR Operational Framework for Returns. This position will take primary responsibility for organizing, coordinating and managing the regular movements from various locations in country to final destinations inside Syria. The position requires regular coordination with various units to deliver on returns processes, under the overall management of the Head of Programmes in Lebanon, and with regular coordination with the Programme  Coordinator, Durable Solutions, and various unit heads in the mission. 

Under the general supervision of the Head of Office, in coordination with the Head of Programme, and the direct supervision of Sr. Movement Operations Associate (Lebanon), and the technical supervision of the Head of Operations (TuME) the Senior Movement Operations Associate (BFA), is responsible for supervising  movement operations activities in the field, with the following duties and responsibilities:

1. Supervise teams of staff undertaking beneficiary-facing activities under the Field Support and Data Processing Pillar within IOM’s movement operations for various types of migrants and migration pathways, across multiple countries in the assigned area in the country or across multiple countries in the region, ensuring compliance with their respective standard operating procedures and programme requirements. This includes overseeing staff development processes such as hiring, providing training, assigning duties, and giving regular performance feedback to ensure high-quality work and accurate completion of activities.
2. Oversee the field support activities relating to IOM’s movement operations in an assigned area or areas in the country or across multiple countries in the region, such as at an airport, seaport, transit center, third-party facility, camp-based operations or sub-office to ensure beneficiary movements are conducted safely and appropriately. If required, provide assistance for extended periods and during overnight periods and weekends, ensuring the needs of individuals are met throughout their stay.  
3. Oversee the coordination of transportation of beneficiaries to and from designated consolidation points, locations, and facilities in the country or across multiple countries in the region, working with relevant units and service providers to help ensure that  vulnerable individuals are assisted in a manner that ensures their safety, security and comfort. Coordinate liaison with service providers, supervise staff as they ensure the identity verification, readiness and organization of individuals being transported, and prepare and supervise relevant briefings. 
4. Oversee the timely and appropriate provision of food and other essential items to beneficiaries during IOM movement operations. Lead the collaboration with the relevant IOM units and service providers to ensure that assistance meets established standards of quality.
5. Oversee the coordination of cases or indiviuals with with special needs or equipment receive appropriate support. In particular, monitor and ensure the staff members  handle sensitive cases in accordance with IOM’s policies, and existing institutional guidance, including the assistance to unaccompanied a