Loan Processing Specialist

Pay Range: $20.10 - $26.79

Prepares home equity andmortgage loanand pre-approval requests for underwriting. Orders third party services,including but not limited to:appraisals, flood determinations, title searches, credit reports, fraud services, verifications and running of the loan throughautomated underwriting systems. Verifies accuracy of the data input to the loan origination system. Works with borrower, loan officer and others to resolve questions and obtain documentation in a timely manner.

Education and Experience:

• 2 years of banking orlending experience preferred
• 2 year Business Degree or equivalent education and experience

Skills and Abilities:

• Familiarity with credit reports, appraisal review and income and asset calculations preferred, but not required.
• Completion of real estate lending introductory class(es) to include the basic understanding of home lending
• Analytical and problem-solving skills
• Ability to multi-task on numerous responsibilities simultaneously
• Strong computer proficiency – i.e. Microsoft Word, Excel and the Internet
• Strong communication skills (written and oral)
• Strong customer service skills
• Strong organization skills

Unique Job Characteristics and Requirements:

Specific training required includes one (1) to two (2) self-employed income analysis, appraisal review, and processing training courses be completed. NMLS Certification required or ability to obtain upon hire.

Tasks Performed:

• 25% Prepare and ensures the accuracy and timely delivery of all customer correspondence, including but not limited to: disclosures, incomplete letters, commitment letters, counter-offer letters, declination notices, and other correspondence in accordance with policy, procedure and applicable regulation. Orders and tracks the receipt of third-party services and documentation within established departmental service levels. Continuously updates the loan origination system as information and documentation is received. Responsible for referring loan to underwriter if any received information or documentation substantially impacts the underwriting decision. Performs preliminary review of third-party reports and documentation as received; prepare for submission to the underwriter for final review and approval.
• 25% Proactively monitors pipeline reports to achieve established turnaround time and customer service level metrics. Monitors all loan requests to assure loan reservations, rate locks and decisions have been completed within applicable timeframes and in conjunction with bank, investor or insurer guidelines. Assists in other areas of department when necessary.
• 25% Review loan application requests in conformance with bank, investor and/or insurer guidelines. Obtain and track all required documentation to assure individual and departmental service levels are being met, update loan origination system with statuses. Verifies income, assets, credit history and other relevant data through supporting documentation. Assures that these items meet the appropriate bank, investor and/or insurer guidelines. Submits the loan file through the appropriate automated underwriting system. Assures the integrity of the automated decision by comparing the loan file and supporting documentation data with the system data for accuracy. Updates the loan origination system with any changed circumstances and resubmits the loan through the automated underwriting system, as applicable.
• 20% Provides excellent customer service by responding to external and internal customer inquiries in a timely and courteous manner. Answer questions that pertain to policy, procedure, and workflows. Maintain workloads within established departmental objectives. Keep the Home Lending Processing and Underwriting Team Leader aware of any issues. Maintains a positive attitude and works as a team player with management, co-workers, and others.
• 5% Other duties as assigned.

Physical Requirements:

• Communicate effectively with internal and/or external customers
• Stationary 75% of time or greater
• Move Objects to Maximum 10 lbs

Why Work at NBT

At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community – because your success drives our success. 

Wellbeing 

At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally. 

Community Involvement 

NBT believes community involvement fosters our success and the success of those a