International Sales Operations & Trade Compliance Manager

Work Location Austin, TX, Boston, MA, Chicago, IL, Cincinnati, OH, Denver, CO, Detroit, MI, Napa, CA, Nashville_TN, New York, NY, Philadelphia, PA, Raleigh, NC, San Francisco, CA 

Position Purpose

As a key member of the International team, the International Sales Operations & Trade Compliance Manager drives Monthly/Annual S&OP activities while ensuring regulatory compliance across all export markets.
This role provides critical data and compliance insights to production and bulk wine planning teams, maintaining shipment forecast accuracy and market access while documenting processes and implementing continuous improvements.
The Manager collaborates cross-functionally with International Sales, SMO , Finance, Planning, Procurement, Logistics, Distribution, and Customer Service, while managing external relationships with certification bodies, distributors, and contract bottlers to ensure compliant international operations.

***This position is a home-based role and can be located anywhere in the United States***

Functional Responsibility

• Manages the day-to-day operations of the function
• Leads in a constructive manner by example; demonstrates and encourages a strong work ethic and fosters an environment of trust and respect
• Develops and aligns individual goals with the department's operational goals; ensures that decisions, actions, and priorities are aligned with the company's vision, mission, and strategies 
• Researches best practices, stays abreast of industry trends, and maintains awareness of regulatory changes to ensure compliance and continually improve operations.
• Contributes to the preparation of the departmental budget and monitors spending
• Provides immediate feedback and directly assists team to maintain level of productivity and deliver daily results
• Supports change initiatives and company decisions in an effective manner
• Fosters a work environment that encourages creative thinking, promotes flexibility, and drives innovation
• Immediately informs management of employee issues, concerns, and complaints in an objective and confidential manner
• Ensures compliance and consistent application of company policies, initiatives, and decisions
   

Essential Duties

• Manages the innovation process for the International Team; includes partnering with finance for financial analysis, strategizing with the commercial sales team for 3-year forecast horizon and pipeline fill, and collaborating with Supply Chain on production feasibility and supply chain constraints; as well as presentation to the Innovation Committee for approval and guiding the project/s through the NPD process
• Leads comprehensive wine label regulatory compliance including country-specific requirements, organic certifications, sustainability declarations, and manages relationships with international certification bodies to ensure market access 
• Monitors global trade policies, tariff changes, and free trade agreements to ensure no shipping gaps develop, particularly in emerging Asian markets
• Owns the registration process for new customers and annual renewal for certain countries, including Letters of Authority with Consulate signatures as required
• Manages the relationship with customers and monopolies for form submissions for new tenders and prepares revised tenders
• Functional lead that oversees the International team to ensure alcohol % changes, vintage transition and lifecycle are managed on behalf of International team with NPD, Compliance, Procurement and Customer Service
• Continually improve operations including digital export platforms and automated compliance tracking systems
• Owns the tactical and strategic allocation process across all sales zones by collaborating with commercial sales team and supply chain
• Manages the Sales and Operating Planning (S&OP) cadence for the International team, adhering to all S&OP timelines for analysis & executive summary deliverables
• Subject Matter Expert for International S&OP discussion and decisions
• Manages the day-to-day relationship with International customers and advises the contract bottler in Europe for supply chain, compliance product requirements, quality issue resolution and winery production/inventory scheduling
• Oversees continuous improvement on planning and forecasting by reviewing shipment trends and market conditions, including providing recommendations and implementing solutions
• Manages forecast analysis and recommendation for International cased goods shipments and bulk wine shipments to bottling partners in other countries utilizing shipment data, sales plan, and statistical modelling.
• Utilizes material requirements planning (MRP), Internationa