Deputy Director - Investigations Unit

Job Description

Permanent employees in the title are eligible to apply.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program.

DCAS's mission is to make city government work for all New Yorkers. From managing New York City’s most iconic courthouses and municipal buildings, to purchasing over $1 billion annually in goods and services for more than 80 City agencies what we do ensures that all agencies can deliver on their mission. Our reach touches every facet of city government and is instrumental to the successful day-to-day operations of the City of New York.

Our commitment to equity, effectiveness, and sustainability guides our work providing City agencies with the critical resources and support needed to succeed, including:
- Recruiting, hiring, and training City employees.
- Managing 55 public buildings.
- Acquiring, selling, and leasing City property.
- Purchasing over $1 billion in goods and services for City agencies.
- Overseeing the greenest municipal vehicle fleet in the country.
- Leading the City's efforts to reduce carbon emissions from government operations.

When you work at DCAS, you're not just working for one agency, but in service of them all. It's an opportunity to provide impactful support, quality customer service, and help protect the future of New York City for generations to come. Visit our website at nyc.gov/dcas to learn more about the work we do.

The New York City Department of Citywide Administrative Services (DCAS), Human Capital Line of Service, Bureau of Examinations, performs responsible work in the establishment of qualifications for civil service positions, as well as in the development, validation, rating and administration of competitive civil service examinations, and certification of lists of eligible applicants.

The Investigations Unit is responsible for conducting background investigations of candidates for City employment to ensure they are of good moral character and meet their respective minimum qualification requirements. Fingerprints are processed digitally to the New York State Division of Criminal Justice Services and the Fiscal Bureau of Investigation (FBI), and the results are then reviewed by the Investigations Unit. Candidates with the most serious criminal convictions and derogatory employment information are investigated directly by DCAS for appointment, including investigations before appointment.

The Bureau of Examinations is seeking to appoint one (1) Administrative Investigator (M2) to serve as the Deputy Director of the Investigations Unit. The selected candidate's responsibilities will include, but not be limited to, the following:
- Team Leadership & Supervision: Manage and supervise the Unit's investigative staff, including Supervising Investigators, Investigators, and Administrative Support personnel responsible for conducting background investigations to determine candidate eligibility for City employment.
- Agency Oversight & Support: Oversee and advise other City agencies on investigative techniques and best practices. Support the Director in managing staff responsible for training decentralized agency personnel in investigative processes and procedures.
- Compliance & Auditing: Ensure investigations are conducted in accordance with DCAS policies and NYC Personnel rules and regulations. Oversee periodic audits of cases completed by operating agencies to ensure compliance.
- Legal & Technical Expertise: Maintain current knowledge of legal, administrative, and procedural requirements related to background investigations and fingerprinting. Stay informed of technological advancements related to investigative systems and tools.
- System Integration: Assist with the integration of Unit functions into NYCAPS, ensuring a smooth and accurate transition of investigative processes and data.
- Administrative Operations: Manage the Administrative Support section, ensuring efficient workflow, documentation, and operational support to meet the Unit's goals and deadlines.
- Customer Service Supervision: Oversee and guide customer service operations to ensure exceptional support and satisfaction for all agency stakeholders.
- Policy & Training Development: Collaborate with the Senior Director to develop and update training manuals, internal policies, and operational guides. Lead training efforts for Unit staff and APOs.
- Case Management & Quality Control: Advise staff on complex investigations and provide technical guidance. Review, edit, and approve investigative reports and summaries for quality, accuracy, and consistency.
- Digital Transformation: Support initiatives to modernize the Unit by identifying manual pro