Cirrus One Coordinator

Cirrus Aircraft is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet™, the world’s first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System® (CAPS®) – the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on Cirrus aircraft has passed nine million hours and over 170 people have returned home safely to their families as a result of the inclusion of CAPS® as a standard feature on all Cirrus aircraft. The company has three locations in the United States, located in Duluth, Minnesota, Grand Forks, North Dakota and Knoxville, Tennessee. Find out more at www.cirrusaircraft.com

Job Summary

The Cirrus One Coordinator builds lifelong customer/owner relationships and enhances the customer experience before, during and beyond day-to-day missions. This position is the personal liaison for customers utilizing our (McKinney, Scottsdale, Orlando, Kissimmee) Cirrus Centers with an emphasis on Cirrus One leads, enrollment, renewals, account management and the day-to-day coordination of operations for their assigned location. Using best practices the Cirrus One Coordinator continuously anticipates, understands and exceeds the expectations of the customer, generating ongoing interest in Cirrus Aircraft products and services. The Cirrus One Coordinator must be enthusiastic in promoting Cirrus owners in the Cirrus Life experience.

Duties and Responsibilities/Essential Functions

Manage all Cirrus One accounts, which involves lead management, enrollment, renewal, and ongoing administration support:

• Lead Management, supporting leadership and sales to vet and manage the Cirrus One leads.
• Enrollment, coordination of the following: insurance, MEL/RVSM LOAs, radio license, airplane databases, overflight permits, JetStream, etc.
• Renewal, coordinating the renewal of all programs with respective agencies and offices internal and external.
• Administration support, being proactive to keep customers and internal partners appraised to expiration and renewal deadlines, keeping leadership at all Cirrus locations informed on Cirrus One account statuses and needs, and helping with all inquires internal and external concerning Cirrus One.

Coordinate the day-to-day operations of Cirrus One for Florida customers:

• Use effective communication to disseminate customer requests and coordinate with respective departments to ensure a world class customer experience, for example: ensure all customers are up to date on their airplane maintenance status and progress, relaying any special request to line service to ensure a smooth launch, etc.
• Ensure all Cirrus One events are scheduled accurately in scheduling software, and customer expectations and needs are communicated to the assigned pilot.  
• Ensure a safe and efficient schedule for pilots considering duty day limitations, aircraft capability, operational challenges, vacation requests and other factors.
• Proactively anticipate scheduling conflicts and make necessary adjustments, working with Flight Operations leadership to ensure both customer and operational objectives are met.
• Foster long term relationships built on a foundation of extraordinary customer service that starts from the initial contact and continues for a lifetime.
• Learn and understand FAA, FCC and CBP requirements with respect to Cirrus One, Cirrus policy and Flight Operations standards, and Cirrus Flight Training.
• Manage administration for Cirrus One invoice creation, statements, and payment processing.
• Identify, compile, and maintain various key metrics for measuring demand, capacity and revenue for Cirrus One, Flight Operations and Accounting departments.
• Support Cirrus Flight Training. Both Cirrus One and Cirrus Flight Training are programs operated under Flight Operations and requires all Coordinators to have a good understanding of all programs to help ensure the day-to-day operations runs smooth.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.