Fitness Attendant

Blackhawk Country Club will be the premier full-service club in the East Bay, where members gather as a community and create lifelong connections through exceptional experiences in an incomparably beautiful setting.

As a member of the Blackhawk Country Club team, you play an integral role in advancing our Club’s Vision and Strategic Plan. You will be expected to adhere to our "6B's," which outline the fundamental expectations we have of every employee. Additionally, we rely on you to embody our HAWKS CODE culture, bringing it to life through your language, attitude, and actions.

Position Summary

The Fitness Attendant serves an important role in greeting Members while handling day-to-day responsibilities within the Fitness Department. In this position, you will enhance the Member experience by creating a welcoming environment in which BCC Members and guests workout in while providing the highest quality of customer service. This position focuses on customer service with strengths in Professionalism, Good Communication, Relationship Building, and a keen eye for detail.                                                                                                            

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Ensure all members check into facility at each visit 
• Check in all guests and enforce guest and youth policies
• Create positive, friendly, and safe atmosphere with members
• Monitor members for safe and appropriate behavior as they exercise and use facility
• Assist members in registering for classes, massage appointments, touring facility
• Conduct Youth Orientations with teens 14-15 years of age
• Promote and represent our Club Fitness brand 
• Sell and promote retail, drinks, snacks, service specials, and programs
• Answer member phone calls and questions, educate self on club events and info
• Maintain integrity of fitness equipment through detailed cleaning procedures 
• Maintain neat, organized, and presentable front desk & lobby areas
• Check locker rooms, wipe down counters, keep tidy, restock as needed throughout shift
• Monitor gym floor, establishing a presence in the facility, approachable and available for members
• Communicate with other departments in a timely and polite manner
• Resolve member issues, answer questions and anticipate needs 
• Make coffee, lemon/ice water, maintain laundry (wash/dry/fold)
• Report any member issues, broken equipment, conflicts, concerns, etc. to direct supervisor

Minimum Qualifications (Knowledge, Skills, and Abilities)

Previous job or volunteer experiences can include leadership, customer service, volunteer groups, or fitness specific experience and/or positions

• Private club experience preferred
• Basic knowledge of software
• Demonstrated ability to manage conflict resolution and policy enforcement in a tactful and professional manner
• People oriented with positive attitude, professional appearance, and strong customer service skills
• Coachable with a continuous improvement mindset