Senior Director, Ambulatory Services

Primary City/State:

Phoenix, Arizona

Department Name:

Clinic Admin-Clinic

Work Shift:

Day

Job Category:

Clinical Support

Join a high performing executive team where you'll partner with nationally recognized physician leaders to solve complex challenges, drive transformational growth and shape the future of academic medicine.  This is an exciting opportunity to lead with influence, build lasting relationships and make a meaningful impact on patients, providers and the communities we serve.

Your pay and benefits are important components of your journey at Banner Health. This opportunity includes the option to participate in a variety of health, financial, and security benefits. In addition, this position may be eligible for our Management Incentive Program as part of your Total Rewards package.

Banner University Medical Group is our nonprofit faculty practice plan associated with the University of Arizona Colleges of Medicine in Phoenix and Tucson. Our 1,100-plus clinicians provide primary and specialty care to patients at highly ranked Banner - University Medical Centers and dozens of clinics while providing mentorship to more than 1,200 residents and fellows. Our practice values and encourages the three-part mission of academic medicine: research, education and excellent patient care.

POSITION SUMMARY
This position is responsible for initiating and implementing operational strategy, operationalizing acquisitions of new practice sites, growth strategy and program development across multi-specialty practice sites, management and renewal of business contracts, patient experience, and overall practice management for assigned clinics in the Ambulatory Services Division. Has oversight of administrative and clinical operations, and performance improvement initiatives in multi-site, multi-specialty clinics within the market. Oversees and supports 80+ staff, 100+ faculty, and up to 750 residents on rotation. Plans, organizes, directs and manages all clinic activities to achieve performance targets and works towards continuous improvement. Develops and maintains a strong partnership with physician leadership. Actively supports the organization’s mission, vision, values and strategic initiatives. Provides direct and matrix supervision to Ambulatory Practice Managers, Operations Directors, and Ambulatory Care Nursing Leaders.

CORE FUNCTIONS
1. Oversees multi-specialty multi-site ambulatory clinics in one or more location. At any given time, has oversight of 80+ clinical, non-clinical and administrative staff. Provides practice support to 100+ Banner employed, University of Arizona employed, or contractual faculty and providers; oversees the annual and monthly ambulatory practice onboarding and orientation of up to 750 rotational residents at multiple sites. Facilitates the integration of newly hired and affiliated physicians into the group practice setting to include credentialing, orientation, practice set up, template and protocol management, ambulatory revenue cycle management, and clinical quality management.

2. Interfaces with Department Administrators, the Graduate Medical Education Office, and partners at the University of Arizona to support the ambulatory practice of faculty and residents, including projection of anticipated volumes, contract management, and management of resource and staffing support needs.

3. Establishes and maintains effective communication and positive relationships with physicians. Develops programs to foster physician engagement and satisfaction, and increase employee satisfaction and patient loyalty. Guides the implementation of these initiatives across Ambulatory Services, to support hospital, medical group, and system goals.

4. In partnership with the Senior Administrator, collaborates with hospital, department, ambulatory and medical group leadership to operationalize the acquisition of new practices, and the expansion of service sites to include new building opportunities, lease agreements and space and capacity management. Partners with support departments such as business development, HR, facilities and regulatory operations to ensure successful transition and opening of new sites. Design and implementation of such opportunities are focused to prosper growth, access to care and revenue opportunities for the organization.

5. Under the direction of the Senior Administrator, plans and implements strategic initiatives across Ambulatory Services to align with the goals and vision of the Banner Corporation. Independently leads teams of peers and associates to guide the execution of operational, IT, marketing, patient experience, patient access, revenue cycle, and process improvement projects across all clinics in the market. Assists in development and implementation of the annual ope