Senior HR ServiceNow Architect (Remote)

We are open to supporting 100% remote work anywhere within the U.S.

Position Overview:  

We're looking for a Senior ServiceNow Architect to support our clients in integrating HR systems onto the ServiceNow platform. This role is crucial within the development team, overseeing ServiceNow HRSD platform implementation, technical strategy, and external system integration. Your main responsibilities include understanding project technical guidelines, guiding development teams toward best practices, and aligning the ServiceNow application with stakeholder business needs. As an architect, you'll collaborate with development and IT partners to build, document, and test ServiceNow HRSD, providing continuous technical feedback to the development team. 

This role serves as a bridge between technical teams and the client’s IT community, gathering, clarifying, and translating IT requirements into documentation and conceptual design. Within an Agile team framework, you'll contribute to detailed stories and epics, ensuring alignment with acceptance criteria in collaboration with product owners and ICF’s technology team. Additionally, you'll actively engage in meetings with clients and internal technical and operational teams, including change management discussions. 

Key Responsibilities: 

As a Senior ServiceNow Architect, you'll hold a pivotal technical leadership role within our ServiceNow Practice and across our client base. Your primary responsibilities involve leading the design, implementation, and delivery of intricate ServiceNow and cross-technology solutions. This role combines deep technical expertise with leadership skills to drive project success, mentor junior team members, and facilitate growth in technical expertise and service revenue. Responsibilities include:  

• Solution Design and Architecture: Lead the design of scalable ServiceNow solutions aligned with client requirements and platform capabilities. 

• Technical Consultation: Serve as a trusted advisor on ServiceNow capabilities, customization, and integration best practices. 

• Implementation Support: Oversee solution implementation, conduct code reviews, and ensure adherence to best practices. 

• Integration and Automation: Design seamless integrations with third-party systems for process automation and data consistency. 

• Performance Optimization: Identify and address system bottlenecks, enhancing overall performance. 

• Quality Assurance: Develop testing strategies ensuring deliverables meet quality standards. 

• Resource Management: Collaborate to ensure skilled resources are allocated appropriately. 

• Project Management: Work with project managers to maintain project scope and timelines. 

• Security and Compliance: Design and implement security measures ensuring compliance with best practices. 

• Documentation and Knowledge Sharing: Create technical documentation and foster knowledge sharing within the team. 

• Continuous Learning: Stay updated on ServiceNow advancements and industry trends. 

• Client Relationships: Understand client needs, provide guidance, and exceed expectations. 

• Mentorship and Coaching: Foster growth within the ServiceNow talent pool. 

• Strategic Relationships: Facilitate collaboration between stakeholders for mutual benefit. 

• Business Strategy: Drive business growth through innovative solutions and client engagement. 

Required Qualifications:

• Bachelors' in Computer Science, Engineering, or related field

• 5+ years implementing or architecting ServiceNow solutions

• ServiceNow Certified System Administrator plus three or more additional mainline certifications:

Certified Implementation Specialist (CIS) – Human Resources 

CIS – Customer Service Management 

CIS – IT Service Management 

CIS – Discovery 

CIS – Service Mapping 

CIS – Application Portfolio Management 

CIS – Software Asset Management 

CIS – Hardware Asset Management

• US Citizen due to federal contract requirements  

• Ability to obtain U.S. government public trust clearance  

• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply  

Preferred Qualifications:

• Hands-on experience (>480 hours each) implementing or architecting 24 or more ServiceNow applications

• ServiceNow Certified Technical Architect 

Professional Skills:

• Vast experience across numerous parts of the ServiceNow platform and experience with commonly integrated third-party technologies