Client Service Specialist-Bilingual Spanish/English

Client Service Specialist-Bilingual Spanish/English

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Job Description

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Client Service Specialist--Bilingual Spanish/English

Job Description 

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces.  Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.   

  

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers.  We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors.  We continue that effort today and are always working to improve and drive innovation.  This is how we deliver for our customers, our employees, and investors.  By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.   

  

Role Description 

At CoStar Group we believe that the customer is at the center of everything we do.  As a Customer Service Associate, you will play a critical role in driving client satisfaction and experience.  You will assess our customers’ various needs and provide expert service.  You will also be an advocate for the best solution to their problems through engagement with product, tech and sales professionals.  You’ll have the opportunity to develop a comprehensive skill set and become a trusted adviser to our customers when they encounter problems big and small.  We will invest heavily in formal and informal training to drive your success.    

 

Responsibilities 

Demonstrated a strong customer focus rooted in empathy toward the customer  

Communicate effectively with peers, management, and customers  

Receive inbound customer service calls and cases ensuring the timely resolution of issues resulting in minimal brand impact and maximum customer satisfaction  

Be the person who delivers first time resolution with quality and professionalism  

Improve listing coverage through proactive customer service, including effective questioning, listening, probing, building rapport and objection handling  

Maintain an accurate directory of customer contact, details and company information for assigned customers and communities as well as proactively seek out opportunities to obtain electronic data feeds and websites  

Support sales colleagues to ensure the highest standard of customer service is maintained   

Maintain the highest professional standards and promote our ethics of trust, open communication, creative thinking and cohesive team effort  

Develop a strong understanding of CoStar Group technology, tools and products  

Meet and exceed customer and Costar’s expectations  

 

Basic Qualifications  

• Bachelor’s Degree from an accredited, not-for-profit University or College 

• A track record of commitment to prior employers 

• Strong verbal and written communication skills in both Spanish and English

• 2 years of experience in a customer service role with a demonstrated track record of providing excellent customer care  

• Ability to work rotating weekends and holid