Autonomous Vehicle Depot Operations Agent - Onsite (Rockhill, SC)

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

TaskUs is hiring for a Depot Operation Support role for autonomous vehicles (AVs). This is a critical, hands-on position that ensures the fleet is ready for deployment and operates efficiently. The job focuses on the physical handling, maintenance, and technical readiness of the vehicles at the operational base (the depot).

The primary function is to serve as the backbone of daily AV operations at the depot.

• Vehicle Preparation and Servicing:

  • Charging/Fueling: Manage the charging or fueling process for the autonomous fleet.

  • Cleaning and Inspection: Perform interior and exterior cleaning, including disinfection, to maintain presentation and hygiene standards.

  • Pre- and Post-Trip Checks: Conduct thorough visual and diagnostic inspections, checking fluid levels, tires, and overall vehicle health before and after deployment.

  • Staging: Park, stage, and maneuver vehicles within the depot for efficient charging, maintenance, and dispatch.

• Technical and Hardware Support:

  • System Setup: Install, remove, and verify the functionality of specialized autonomous vehicle hardware (e.g., sensors, computers, data disks).

  • Troubleshooting: Perform basic troubleshooting and triage of hardware, software, and mechanical issues using diagnostic guides and tools. Escalate complex issues to engineering or maintenance teams.

  • Data Management: Securely handle and transfer data disks/storage devices, ensuring proper accounting and uploading/downloading of collected data.

• Operational Logistics:

  • Asset Management: Assist with inventory, check-in, and check-out of vehicle assets, keys, and related equipment.

  • Facility Support: Serve as a point of contact for facility issues, reporting on and assisting with site maintenance and repairs as needed.

  • Process Compliance: Strictly adhere to all safety protocols, operational checklists, and established standard operating procedures (SOPs) to ensure fleet readiness and compliance.

• Field Support:

  • Vehicle Recovery: Assist with the safe recovery, disengagement, and relocation of autonomous vehicles that encounter issues in the field.

Required Skills and Qualifications

• Technical Aptitude: Basic knowledge of vehicle mechanics, electronics, and the ability to learn and