Partner Programs Lead, Global Partner Engineering & Operations (PE&O)

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Global Partner Engineering and Operations (PE&O) team is an essential part of Stripe’s broader Global Partnerships organization and a cornerstone of our success. We are responsible for driving new partner implementations and programs while ensuring the efficiency and reliability of both new and existing partnerships. Positioned at the intersection of engineering and our partners, we serve as a vital link that fosters seamless collaboration, which is crucial for Stripe’s rapid growth trajectory.

The PE&O team comprises a hybrid mix of business and technical professionals focused on operational execution with financial ecosystem partners critical for our growth and adoption. We ensure smooth technical onboarding, act as the bridge for implementation with partners, manage recurring KTLO (Keep-The-Lights-On) operations, and monitor stringent quality and performance targets. Our team also drives global programs and initiatives to address broad ecosystem challenges, and builds technical solutions and tools to enhance operational efficiency and scalability.

As a dynamic and versatile team, we take on a variety of responsibilities daily. On any given day, you can find us driving alignment across cross-functional teams and partners on critical operational activities, analyzing insights and trends from our data to inform decision-making, and developing tools and processes to scale our impact. The partnerships we cultivate are not just instrumental—they significantly influence Stripe’s ecosystem, and the products born from these collaborations touch millions of users worldwide.

What you’ll do

We are seeking an experienced and strategic Partner Programs Lead to oversee a team of Program Managers and Operational Specialists within the Global Partner Engineering & Operations (PE&O) team at Stripe. This role will focus on managing a running portfolio of global programs, enhancing partner operations for efficiency gains, and driving the team to deliver exceptional service and support to our partners. The ideal candidate will possess strong leadership abilities, a background in operational excellence, and the capacity to foster collaboration among cross-functional teams.

Responsibilities

• Team Leadership: Lead, mentor, and develop a high-performing team of Program Managers and Operations Specialists, promoting a culture of continuous improvement, accountability, and excellence.
• Operational Strategy: Develop and implement operational strategies that enhance the effectiveness of partner management processes and drive alignment with organizational goals and objectives.
• Program Oversight: Oversee the execution and success of partner programs and initiatives, ensuring that all team members are aligned and focused on delivering outcomes that meet strategic objectives and partner needs.
• Process Improvement: Identify areas for improvement within existing operational processes, implementing best practices to increase efficiency and enhance the partner experience.
• Incident Management: Ensure the effective design and execution of incident management processes, including partner escalations, fraud/risk response, and on-call support.
• Performance Monitoring: Establish and track key performance indicators (KPIs) for the team and operational processes, providing regular updates to senior management and stakeholders.
• Resource Management: Manage on-shore and off-shore resources, including vendor-managed resources, to ensure optimal staffing and service delivery.
• Cross-Functional Collaboration: Foster strong relationships with internal teams, including Engineering and Product, to align priorities and facilitate successful implementation of partner-related projects.
• Stakeholder Communication: Communicate effectively with executives, partners, and team members to ensure alignment, transparency, and accountability regarding partnership operations.
• Training and Development: Promote ongoing professional development for team members, providing training, resources, and development opportun