Program Manager III - Technical Tooling (Remote)

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We work on large scale distributed systems, processing over 1 trillion events a day with a petabyte of RAM deployed in our Cassandra clusters - and this traffic is growing daily. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to developing and shaping our cybersecurity platform. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role:

• Do you find yourself interested in putting your hands-on technical skills to the test, while helping continuously improve processes through tooling?

• Do you have an uncanny ability to solve problems and architect solutions?

• Are you self-motivated and looking for an opportunity to explore your skills to make life easier for everyone around you including yourself?

• Do you love working with people from all walks of life with all sorts of different skills who will support growth and depth of knowledge?

What You Will Do:

• SupportJira global admin functions (Configuring projects, JQL query writing + support, workflows, screen schemes, field configuration schemes, permission schemes, and notification schemes in Jira).

• Work with Technical Operations to build and deploy services and applications as well as other CICD workflows.

• Perform the duties of a Jira engineer: set policies, build enhancements with Scriptrunner, plugin development & integrations.

• Develop and maintain processes and documentation in Confluence.

• Develop code (Python, Java, Javascript (React), HTML, etc) to interact with APIs (REST & Java APIs).

• Creating and driving improvement efforts that include working with stakeholders, determining requirements, architectural designs, managing tasks/schedules and managing progress; from large phases through to detailed tasks, including understanding and managing dependencies.

• Collaborating with staff and management of multiple worldwide business units (including subject matter experts, design teams, and technology teams) to clearly identify, explain, and communicate their project involvement, project goals, expectations, and tasks.

• Coordinate with internal teams to identify technical requirements and potential problems, issues, and solutions.

What You'll Need:

• 3+ years experience in Programming/Scripting in Java, Groovy, React.

• Seasoned team coach that manages and alleviates (instead of running from) persistent obstacles

• Experience with Systems Development Lifecycle and Project Management Methodologies, specifically Agile/Scrum. Experience with Scaled Agile Framework methodology a plus.

• Must enjoy consensus-driven environments where collaboration, honest and open communications are paramount (to include giving and receiving feedback).

• Must work effectively and professionally with cross-functional groups across divisions, worldwide, as part of a team.

• Must exhibit meticulous attention to detail and have the ability to make logical, timely decisions.

• Excel with proactively and independently driving for results in small team environments.

• Ability to extrapolate context from complex technical conversations, and provide teams with valuable summations around action items and next steps.

• Open and eager to educate and improve the lives of our users in addition to our team members. 

• A desire to self educate and be self sufficient in a fast pace/quickly changing environment and open to constructive feedback

• Experience with Atlassian tools administration and customization.

• Experience working with Git

• Experience with Jira Data Center, including but not limited to: 

  • Systems Administration: an understanding of system internals is required to understand how to implement, and execute countermeasures

  • Networking and Troubleshooting basics

  • Creating Jira projects, workflows, issue types, custom fields, screens, and schemes

  • Using REST Services provided by Atlassian

  • A deep understanding of how to use Scriptrunner AND/OR Experienc