Customer Field Rep I

Puget Sound Energy is looking to grow our community with top talented individuals like you!  With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.

 

PSE's Customer Operations team is looking for qualified candidates to fill an open Customer Field Rep I position!

Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process.

Job Description

Perform field investigations, record keeping, billing analyses, reconnects, disconnects and collection functions throughout assigned areas.

 

The shift for this position will be Monday - Friday, 8am-4:30pm PST.

 

This job is under federal regulation by the Department of Transportation (DOT) and is subject to pre-employment and random drug screenings that include screening for the presence of marijuana and marijuana metabolites. 

Job Responsibilities

The position is responsible for providing "on premises" customer assistance throughout a designated service area and performing other duties in the position description. Examples of responsibilities include advising customers regarding billing procedures and problems, verifying rate schedules, determining the basis for billing unmetered kilowatt hours, energy theft investigation, assisting with Company sponsored programs, solving meter mix-ups, reconnects and disconnects.

 

1. Advises customers regarding billing procedures and problems, appliance use and general energy conservation.
2. Work with customers throughout designated areas to review and analyze accounts for proper billing information, obtain meter check readings, meter and multiplier verification, resolve access problems, etc.
3. Perform collection tasks as required.
4. Disconnect single phase self-contained meters as required.
5. Reconnect single phase self-contained meters as required.
6. Prepare customer correspondence and perform other clerical office tasks to include, maintaining records, assisting other employees and responding to customer inquiries.
7. Maintain customer records and provide data for billing of unmetered accounts.
8. Perform similar and incidental duties as assigned.

 

SUPERVISION

This position does not supervise or lead. Individuals are required to work with other employees and departments to resolve problems.

 

EXTERNAL CONTACTS

The position has contact with persons outside the department and Company to verify information, locate accounts and meters and obtain information on tenants. This position will also perform collection activities, refer customers to community assistance agencies, respond to customer inquiries and coordinate Company programs as needed. Contacts will involve working with customers in highly emotional and complex situations.

Minimum Qualifications

EDUCATION

Previous minimum education and training should include a high school diploma or GED and additional courses in mathematics, Basic Electricity and Phase I of the CSETP.

 

EXPERIENCE

Should have Customer Service experience for a minimum of three (3) years. Previous experience should include meter reading, disconnecting, reconnecting and field work. Approximately one year on the job training is required before all of the position's duties and responsibilities are performed without daily supervision.

Additional Information

At PSE we value and respect our employees and provide them opportunities to excel. We offer a competitive compensation and rewards package.

 

The pay range for this position is $31.19 - $31.19, and this position is eligible for annual goals based incentive bonuses. 

 

PSE offers a suite of benefits to our employees. Employees are eligible for medical, dental, vision, basic life, and short- and long-term disability insurance.  There are additional voluntary options of supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts for health care and dependent daycare, and an Employee assistance program (EAP).  For long term savings, PSE offers a 401(k) investment option and a cash balance retirement plan.  Employees will also receive Paid Time Off (PTO) and Paid Holidays throughout the calendar year. Detailed benefit overviews can be found on our Career page - Why Work For Us (pse.com). 

 

Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started