Senior Program Manager - Cloud Engagement

Are you passionate about being a part of a high performing global team that values collaboration, process excellence and innovation? Do you want to help guide our vision to create autonomous payment experiences that prioritize stakeholder value through compliant, accurate, and scalable execution?

The Procure to Pay team within Microsoft are experts in compliant and accurate payments to Microsoft Suppliers and Partners. We leverage digital technologies and data-driven insights to streamline payment processes and influence business decisions. We are:

• People Focused – The needs, well-being, and growth of the team is a priority.
• Tomorrow-minded – We focus on innovation and scalability to drive business outcomes.
• Data Driven – Decisions and actions are based on data insights.
• Customer Obsessed – Our customer is at the center of all business decisions and actions.
• Curious – Passionate for learning and open to taking risks & failing fast.

As a Senior Program Manager – Cloud Engagement, your job is to own the stakeholder relationship, govern our Cloud Procure to Pay Operations to support their growth, and innovate on behalf of Procure to Pay(P2P). You have a deep passion for developing relationships & high-quality engagement, excellence in data, business process design and planning & execution. You will play a critical role in ensuring our Procure to Pay processes are optimized for maximum value for our stakeholders. Your Procure to Pay knowledge and your experience driving process optimization initiatives will be instrumental in assisting the organization achieve its goals. Role will be accountable to set up and govern a new Procure to Pay support team partnering closely with our cloud teams as they build out new P2P capabilities. You will also collaborate with teams across cloud to identify how we can better enable them to support their growth. 

At Microsoft, we believe that diversity enriches our performance and products, the communities where we live and work, and the lives of our employees. As our workforce evolves to reflect the growing diversity of our communities and the global marketplace, our efforts to understand, value, and incorporate differences become increasingly important. Come explore diversity at Microsoft.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Responsibilities

• Utilizes direction and strategy from leadership regarding business area of expertise in order to help create and execute plans that shift current priorities to new organizational initiatives and objectives, and influences others to change behavior accordingly. Defines vision and strategy for change, broad and specific impact, and the flow of communication to the organization. Ensures buy in and adoption of the new program or change by others in the organization. Develops the collateral required to enable key stakeholders and others to be onboard. Contributes to the training, reskilling, and mapping of individuals in partnership with Human Resources (HR).
• Collects and evaluates success criteria and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs], such as acquisition, usage, impact, effectiveness, customer feedback) and uses scorecards and dashboards to monitor complex programs and ensure all activities align with business and program objectives. Uses data analytics (e.g., scenario analyses) to derive insights and training that help identify current and future program risks and mitigation plans, as well as opportunities to streamline and optimize programs based on lessons learned.
• Identify requirements from stakeholders, assess feasibility to deliver, capture and document requirements and create a working Plan of Record/roadmap for enhancements/change, drive change control, proactively identify and manage risks and issues.
• Contributes to or leads a portfolio of projects including the project plan, timelines, milestones, financial management, performance metrics, and/or resource needs for complex programs. Communicates the program status and risk to relevant stakeholders and holds them accountable for following the established schedule, risk mitigation plans, and processes.
• Demonstrates an understanding of mapping or how systems work and impact one another. Works with and leverages other teams (e.g., Supply Chain, Engineering, S