Director of Central Processing

Job Posting Title

Director of Central Processing

Agency

695 OKLAHOMA TAX COMMISSION

Supervisory Organization

Executive

Job Posting End Date

Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Full time

Job Type

Regular

Compensation

Job Description

Director of Central Processing

Salary -$141,000

WHY YOU’LL LOVE IT HERE!

TRANSPARENCY. FAIRNESS. COMPLIANCE. The Oklahoma Tax Commission is committed to leading Oklahoma with unparalleled customer service. Our mission is to promote tax compliance through serving taxpayers with transparency and fairness in administration of the tax code and unparalleled customer service. Check out our About Us page to learn why we are passionate about tax compliance and believe it is the career for you!

There are perks to working for the OTC. We know that benefits matter, and that is why we offer a competitive benefits package for all eligible employees:

• Generous state-paid benefit allowance to help cover insurance premiums.
• A wide choice of insurance plans with no pre-existing condition exclusions or limitations. 
• Flexible spending accounts for health care expenses and/or dependent care.
• A Retirement Savings Plan with a generous match.
• 15 days of paid vacation and 15 days of sick leave for full-time employees the first year.
• 11 paid holidays a year.
• Paid Maternity leave for eligible employees.
• Employee discounts with a variety of companies and venders.
• A Longevity Bonus for years of service.

JOB SUMMARY

The Director of Central Processing (CPD) is responsible for overseeing, managing and ensuring efficient and accurate processing of taxpayer returns, payments, and state funds.  This includes coordinating all activities related to the efficient and accurate processing of mail, documents, and data across various departments. The role involves strategic planning, leadership, and operational management   to ensure the resources are processed efficiently, on time, and within budget while maintaining high standards of quality and regulatory compliance. This role will also be overseeing the Central Processing team and will report to the Deputy Executive Director.

DUTIES AND RESPONSIBILITIES

• Lead with transparency and fairness by overseeing and directing the day-to-day operations of CPD sections, ensuring all processes align with regulatory compliance and best practices.

• Drive efficiencies through innovation by continuously evaluating and improving division activities, identifying opportunities for process enhancements, and implementing industry advancements.

• Ensure accountability and accuracy through the establishment and monitoring of internal controls to safeguard taxpayer funds and agency assets.

• Promote data-driven decision making by providing reports, processing statistics, and key insights to the executive director’s office.

• Maintain compliance & adaptability by overseeing and implementing process changes required due to legislative updates, internal control improvements, and tax code amendments.

• Lead, develop, and manage a team of central processing managers, supervisors and staff.

• Provide guidance, training, and support to ensure team members perform effectively and adhere to established policies and procedures.

• Foster a collaborative, high-performance culture and ensure staff members are engaged and well-equipped to meet department goals.

• Establish and monitor quality control procedures to maintain consistency and accuracy in all processing outputs.

• Perform regular audits and assessments of processes and adjust as necessary to adhere to regulatory