Temporary Program Service Coordinator

 

 

WHO WE ARE:

24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. For more than 15 years, it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today, it provides caregiving services to more than 16,000 clients and employs more than 16,000 caregivers. By putting people first, striving for excellence, and investing in purposeful innovation, 24 Hour Home Care redefines what it means to care. Learn more at www.24hrcares.com.  

WHO YOU ARE:

You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies: 

 

In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page

Sound interesting? Read on for more details! 

 

THE ROLE:

Job Purpose:
The Temporary Program Services Coordinator coordinates multi-faceted services for Regional Center consumers, ensuring they receive quality care that meets their needs.

Primary Responsibilities:

• Conduct intakes and create individualized service plans for new consumers.
• Manage authorizations, schedule services, and respond to consumer inquiries.
• Conduct quality assurance visits and update service plans as needed.
• Support and train direct support providers to ensure high-quality care.
• Ensure compliance with Regional Center requirements, Title 17, and company policies.

 

This is a hybrid position, coming into the Culver City office 1x per week. 

This is a temporary 6 month contract.

 

WHAT YOU BRING TO THE TABLE:

Qualifications:

• 1-2+ years of customer service experience.
• Fluency in Spanish required.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong verbal and written communication skills.

Skills:

• Effective communication and ability to build rapport with consumers.
• Strong problem-solving and analytical skills.
• Excellent planning, organizing, and attention to detail.
• Time management and ability to work efficiently in a fast-paced environment.
• Ability to analyze data, identify trends, and develop solutions.

 

WHAT WE BRING TO THE TABLE:

 

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion.  Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.  Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.

Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County. 

Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions.  At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstance