Guest Service Associate - Housekeeping | Holiday Inn New Delhi Aerocity

Duties and responsibilities

• Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures
• Replenishes guest supplies
• Ensures guest services specified by superiors and guests requests are promptly and courteously met
• Reports damage or malfunction in hotel rooms to superior
• Maintains equipment in proper state of cleanliness and repair
• Maintains a section room report
• Maintains a daily room checklist
• Meets with superior and takes on daily assigned tasks
• Reports and submits lost and found articles to superior immediately
• Report guest complaints to superior immediately
• Reports unusual behavior/activities on floors to supervisor
• Records room status in allocated section accurately
• Complies with hotel’s health, safety and hygiene policy
• Adheres to personal grooming and hygiene standards
• Attends meetings and training sessions as required
• Creates and maintains floral arrangements
• Carry out valet services when required including delivery of linen or processing laundry orders

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Qualifications and requirements

Bachelors’ degree/diploma in hotel management or equivalent 

0-1 year experience in housekeeping 

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. 

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?