Customer Experience Specialist

Customer Experience Specialist - Plymouth, MI

Intertek, a leading provider of quality and safety solutions to many of the top recognized brands and companies is actively seeking a Customer Experience Specialist to join our Transportation Technologies Team in Plymouth, MI.  This is a fantastic opportunity to grow a versatile career in automotive testing!  

We go beyond Testing, Inspection and Certification of products: we are a Total Quality Assurance Provider to industries worldwide. Intertek is continually innovating and evolving to reduce risk for consumers, brands, and organizations in every sector around the world. Our purpose: Bringing quality, safety, and sustainability to life. 

The Transportation Technologies team provides the transportation industry with the confidence that its products and services meet required safety and quality standards. The team’s services cover advisory, auditing, certification, inspection, outsourcing, quality assurance, testing, training, and more for automotive, aerospace, marine, rail and mo

What are we looking for? 

The Customer Experience Specialist position is responsible for providing sales support to a specific operating unit or set of operating units. 

Shift: First Shift 

Salary & Benefits Information 

In addition to competitive compensation packages, Intertek employees are eligible for a variety of benefits including paid holidays. When working with Intertek, you can expect a benefit package competitively placed within the local market, including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more.  

What you’ll do:

• Respond to all in-bound quote requests. Log information into CRM as required.
• Communicate with clients to ensure requests are understood and responded to in a timely manner.
• Generate pricing for quote requests utilizing provided pricing tools and/or deliver quotes to customers.
• Develop standard pricing tables and/or proposal templates.
• Follow-up on outstanding quotes as needed.
• Follow-up on aged accounts regarding potential business as needed.
• Perform research regarding quote loss, report data to leadership and track and make notes accordingly.
• Assist leadership with assembling reports/presentations. 
• May be assigned to manage designated accounts.
• Perform other duties as assigned.

This position outline is a general guideline and does not represent all encompassing details. The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties.   

 Minimum Requirements & Qualifications: 

• HS Diploma or GED required.
• 1+ years of customer service or sales experience.
• Ability to effectively articulate capabilities in a variety of formats to a variety of audiences.
• Must have superior interpersonal skills.
• Be aware of, and adhere to, safety practices and policies to ensure your own safety, as well as the safety of others who may be affected by your actions at work
• Ability to work in fast-paced, multi-tasking environment with shifting priorities and demanding deadlines
• Must be detailed-oriented and able to effectively prioritize and organize workload, with efficient time management 
• Ability to communicate and interact effectively in verbal written and presentation formats
• Must possess the fundamental technical and administrative skills required to perform the job duties
• Must be customer focused and quality driven

Intertek Total Quality Assured 

Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. With passion, pace, and precision we work to exceed our customers’ expectations, while engaging with our employees to be 10X in their performance and professional growth. 

 Intertek is a drug-free workplace. As a condition of employment, certain positions may be required to pass a pre-employment drug test based on the type of work that will be performed. 

 We Value Diversity 

Intertek’s network of phenomenal people are our greatest assets, and the diversity they bring fuels our success. Intertek is an Equal Employment Opportunity Employer that values inclusion and diversity. We take affirmative action to ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability,