Retail Support Associate - Ready to Wear, Westfarms - Part Time

Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

As a Macy’s Ready-to-Wear Selling Support colleague your primary role is to guide and inspire our customers to make style a source of creative energy in their lives. With a passion for gracious service, an interest in fashion, styling talent, and product knowledge, you will deliver a memorable shopping experience through the art of conversation by always being welcoming, engaging, inquisitive, and creating that human connection that our customers are seeking when shopping in our stores. You will be responsible for actively circulating the sales floor, determining the customer’s needs, sharing the benefits of our loyalty programs, and supporting the shopping experience from start to finish. You will also deliver operational excellence by leveraging our store’s fulfillment system, merchandise standards, including floor and fitting room upkeep.

We're looking for flexible team players who thrive in our fast-paced environment, can switch between multiple tasks, and can work various shifts including nights, weekends and holidays.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

What you will do

• Customer Service: Make the customer the number one priority. Greet and assist customers, recommend items, assist customers with locating product and upsell
  • Leverage apparel product knowledge to increase sales by educating and assisting the customer in the fitting room Demonstrate full understanding of store products, services, loyalty programs
  • Be proficient in Macy’s point of sale systems and company devices to wrap up sales in a warm celebratory fashion
  • Make product recommendations and offer customer options using knowledge of trend and key items to help customers find what they need
  • Achieve goals on a daily/weekly basis
• Sales Support: Maintain and recover the selling floor, ensuring all sizes, colors and styles are represented
  • Respond to customer requests for additional merchandise or other assistance, including sharing how to use the Macy’s App to shop and compare
  • Maintain selling floor presentation following company merchandise directives
  • Ensure fitting rooms are customer-ready by promptly clearing merchandise and returning it to the appropriate area on the selling floor
  • Maintain communication with store leadership team including Customer Experience Managers and Style Merchandise Managers for support on driving sales
• Foster