AVP, Loyalty IT QA Manager (L11)

Job Description:

Role Title: AVP, Loyalty IT QA Manager (L11)

Company Overview:

COMPANY OVERVIEW: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for 2023, #21 under LinkedIn Top Companies in India list, and received Top 25 BFSI recognition from Great Place To Work India. We have been ranked Top 5 among India’s Best Workplaces in Diversity, Equity, and Inclusion, and Top 10 among India’s Best Workplaces for Women in 2022.

• We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balance and overall well-being. In addition to this, we also have Regional Engagement Hubs across India and a co-working space in Bangalore.

Organizational Overview:

Synchrony’s Technology SPA team is an amalgamation of 4 sub verticals, SM (Supplier Management), CSS (Client Systems & Support) , OOA (Office of Agile) & SR (Strategic Relationships). Supplier Management & Strategic Relationship teams have the mission to maintain a right-sized, healthy, and dynamic portfolio of suppliers with the breadth and depth of capabilities to power Synchrony products and services while maintaining compliance with our Supplier Management program and reduce the 3rd party outsourcing risk. The Office of Agile(OOA) endeavors to support the enterprise-wide adoption and adherence to Lean-Agile principles through the promotion of progressive thinking, tools, and techniques. In addition, the Office of Agile strives to define organizational guidelines which identify, prioritize, align and successfully execute the strategic directives of senior leadership. The Client Systems Support (CSS) team delivers multi-platform configuration solutions to drive functionality behind many core processes across Synchrony’s credit and pay later products including loyalty programs and campaigns, cardholder pricing and billing, promotional financing, merchant processing, billing statement content, cardholder letters, and plastics.

Role Summary/Purpose:

As Loyalty QA Manager within the Loyalty IT Organization, you will develop scenarios and test cases to run daily automated regression testing on the PLP / ENGAGE loyalty platform.  This includes managing the testing, quality assurance reporting, and progress tracking for the development of PLP features and capabilities, NCIs, migrations and key client project deliverables, as well as platform and software integrations. You will be responsible for advanced problem solving and contributing to Process Improvements. You will also be responsible for relaying the priority and delegation of tasks to the Loyalty QA team ensuring high quality solutions across the platform. As the Loyalty Quality Assurance Manager, you will also be responsible for triaging issues and problems identified with the product. Ideal candidates should be able to demonstrate competency of task management and delegation, a passion for QA products and processes, cross-platform integration, cross-functional teamwork, experience with Agile methodologies and timely delivery of quality products and reports.

Key Responsibilities

• Create and manage QA plans that include automated and manual tests whose key milestones, releases, and priorities align with the internal product roadmaps and project plans

• Design comprehensive and sophisticated testing scenarios and automated test scripts/scenarios for revealing critical issues

• Manage and recap QA stand-up and ad hoc meetings

• Set expectations and best practices around testing

• Escalate testing blockers to Loyalty IT and Rewards IT Team, Project Manager and Product Team

• Provide weekly status reports and deployment scheduling recommendations

• Demonstrate and foster collaboration amongst peers, team members, and external partners

• Use task management and QA reporting tools like Atlassian, ALM Octane, FDR, CMOD, IDPM, eclipse, IntelliJ

• Perform other duties and special projects as assigned

• You’ll be managing a team of QA Analysts defining test scenarios and test cases, determine how and what to be automated to ensure stability of the PLP loyalty platform.

Required Skills/Knowledge:

• Bachelor’s degree in computer science or rela