Cochlear Implant Consumer Specialist (CICS)- Inside Sales

Who we are

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, through our core business brands – Advanced Bionics, Audiological Care, Phonak, Sennheiser (under license) and Unitron – we develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

 

Remote

Cochlear Implant Consumer Specialist (CICS) – Inside Sales  

 

Inside Sales Professional:  The Cochlear Implant Consumer Specialist-Inside Sales manages sales leads throughout the entire sales funnel from beginning to end and serves as the primary contact for potential cochlear implant candidates. Sales results are achieved through remote and virtual candidate engagement.

 

Responsibilities:

Business Planning and Sales Results

• Perform sales activities for assigned Sonova products via remote means and help assigned Sales Qualified Leads (SQLs).
• Build and maintain relationships with new and existing customers and inform them of appropriate products and services.
• Ensure appropriate sales activity level to achieve targets.
• Collaborate closely with Marketing on lead generation efforts by providing input and feedback to help generate leads from online Digital Sources.
• Collaborate closely with Sonova Field Force Professionals to help new and existing customers.
• Explain product offerings and help complete order forms as needed via virtual means, such as phone, email, SMS/text, webchat, video calls, etc.
• Manage digital consumer leads interested in learning about cochlear implants.
• Counsel and help consumer leads understand and select AB products.
• Lead virtual consumer video meetings focused on addressing consumer questions about Sonova technologies and the cochlear implant process.
• Report consumer complaints or suggested product or process enhancements to the complaint management team.

 

Consumer Sales Funnel Management

• Utilize the consumer sales process and Integrity Selling best practices to engage, counsel, and sell to consumers seeking hearing solutions to select AB hearing solutions. 
• Engage with consumers virtually via email, text, phone, and/or video calls to help CI Candidates in selecting AB for their hearing solutions
• Facilitate 1:1 and group virtual meetings with potential and qualified CI Candidates
• Monitor sales funnel health to deliver expected results
• Understand and mitigate reasons for sales losses

 

Administrative Responsibilities

• Document all activities and communications with leads, opportunities, recipients, and hearing profes