Field Service Mechanic

Job DetailsLevel: EntryJob Location: KATS - Wellsville, NY 14895Salary Range: $26.00 - $28.00 HourlyA FirstCall Mechanical Company 

FIELD SERVICE MECHANIC

Location: Remote - USA

**This position is fully remote because this person will be dispatched from home and be required to travel from job site to job site.**

WHO IS FIRSTCALL MECHANICAL? 

KATS is a rotating equipment service and maintenance company serving customers across the United States. Founded in 2022, KATS partnered with FirstCall Mechanical in 2025.

FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction. 

FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well.  We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job. 

BENEFITS OVERVIEW 

FirstCall Mechanical values our employees' well-being, growth, and success! Employees are offered a robust benefits package, including:  


Competitive Weekly Pay 
Comprehensive Healthcare Coverage - Medical, Dental, Vision, + More (Includes some 100% Company-paid plans) 
Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term Disability 
Time-Off & Holidays - Up to 4 weeks of Paid Off, 9 Paid Holidays + Veterans Day for Veterans 
Career Growth & Development- Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program 
Generous Referral Bonus of $2,500 per referral 
Role-Specific Perks - Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot allowances


POSITION OVERVIEW 

We are seeking a Field Service Mechanic to join our fast-growing team. This individual should be able to maintain confidentiality and have high level of mechanical aptitude.  This candidate must be safety orientated, analytical, perceptive, with a critical thinking mindset.  The individual should have effective communication skills and be self-motivated

JOB RESPONSIBILITIES


Installation: Setting up new equipment and ensuring it operates correctly.
Maintenance: Performing proactive service checks and preventative maintenance to keep equipment in optimal working condition.
Repairs: Diagnosing and fixing issues with malfunctioning equipment.
Troubleshooting: Identifying problems and implementing solutions to restore equipment functionality and reduce downtime.
Customer support: Providing technical support and guidance to customers, ensuring they understand how to use and maintain their equipment.
Documentation: Keeping detailed records of services performed, assets used, and customer interactions.
Travel: Frequently going to various customer sites to provide on-site service.


ACCOUNTABILITIES 


Continual learning and development in the body of knowledge through FirstCall Academy, to ensure we set the bar for skill level in the industry.
Elite level of customer service, to ensure we continue to be the FirstCall our customers make for their HVAC and mechanical needs.


ORGANIZATIONAL ALIGNMENT  

This position reports to the Field Service Superintendent.
Qualifications
Humble – Communicate and listen to other team members.
Curious – Wants to learn and willing to be coached.
Self-reflective – Willing to analyze self-performance and look for opportunities to improve.
Excellent communication and interpersonal abilities.
Ability to work in a fast-paced and dynamic environment.
Must be able to meet the physical demands of the role, including lifting 50 pounds and performing tasks that require extended periods of bending, kneeling, and standing.
Work overtime, weekends, and holidays, as required.


BEHAVIORAL PROFILE

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimal numbers