Senior/Lead IT Helpdesk Analyst

<p><strong>Hi, Future Homie!</strong></p> <p>As a Homie, you'll be part of an <strong><em>unstoppable</em></strong> team that puts customers first, embraces each day with excitement, and strives for excellence in everything you do. We’re revolutionizing the way small businesses manage their teams and grow their business. What this means for you is a shared passion for innovation and making a difference for the people we serve. So what do you say, will you join us on our mission to empower small businesses?</p> <p><strong>As a Homie, you are a bar raiser, which means you come with</strong></p> <ul> <li>8+ years of IT Systems / Internal Help desk experience </li> <li>Bachelor's degree or equivalent experience</li> <li>Understanding and experience with Mac and Windows OS, mobile devices, Firewalls, Routers, Google Workspace, SSO/SAML (Okta),  and general software troubleshooting</li> <li>Ability to effectively communicate technology, infrastructure, and process needs</li> <li>Demonstrated a sense of urgency and history of affecting change through process and workflow enhancements </li> <li>Excellent written and verbal communication skills, strong interpersonal skills</li> <li>A history of working independently while being accountable for deliverables</li> <li>Ability to work in the office weekly on Tuesdays and Wednesdays</li> </ul> <p><strong>As a Homie, you will make an impact by</strong></p> <p>Managing all aspects of hardware/software installation, as well as all levels of technical support for the entire organization. You will also be responsible for providing strategic and tactical planning, development, evaluation, and coordination of information technology and business systems. </p> <ul> <li>Manage all aspects of the implementation and operations of information and functional systems for the organization, including hardware, software applications, network, phone systems, and end-user computers.</li> <li>Provide help desk and technical services assistance to on-site and remote employees.</li> <li>Provide troubleshooting to resolve employee hardware and software malfunctions/failures.</li> <li>Facilitate procurement of end-user hardware and equipment</li> <li>Install and update network system requirements/improvements as they are released.</li> <li>Evaluate performance and connectivity issues of all equipment, software, and hardware.</li> <li>Keep sensitive information associated with all forms of technology private and confidential.</li> <li>Maintain user accounts, access privileges, network, and system security.</li> <li>Managing, imaging, and inventorying of user equipment.</li> <li>Enhance IT and help desk workflows and automation to increase efficiency</li> </ul> <p><strong>What We Offer </strong></p> <ul> <li>Stock Options - Everyone is an Owner! </li> <li>Comprehensive medical coverage for you and your eligible dependents - premiums 100% paid by Homebase!</li> <li>RRSP plan + 4% company match</li> <li>Employer supplemented Medical, Dental, and Vision Insurance Plans</li> <li>Company-paid holidays and 20 days accrued PTO per year</li> <li>Continued learning and development stipend</li> <li>Paid parental leave</li> <li>Top-of-the-line equipment and stipend for workspace setup </li> <li>Work from home Monday, Thursday, &amp; Friday </li> <li>Meals provided at our vibrant workspaces</li> <li>Team offsites and monthly opportunities to engage with fellow Homies</li> </ul> <p><strong>What to Expect During the Interview Process</strong></p> <ul> <li>Meet the Talent Acquisition team with<a href="https://www.linkedin.com/in/laurenbenoit/"> Lauren B.</a></li> <li>Meet the Hiring Manager with <a href="https://www.linkedin.com/in/jtpaulling/">Joseph P.</a></li> <li>Participate in a Technical Interview</li> <li>Meet the Leadership team</li> <li>Professional Reference Checks</li> <li>Background Check + Offer Stage</li> <li>Welcome to the team, Homie💜🎉</li> </ul> <p><strong>Diversity, Equity, and Inclusion at Homebase</strong></p> <p>At Homebase, we take pride in fostering a welcoming space where every Homie of every gender, age, orientation, culture, and walk of life can be their full selves. Diverse perspectives empower us to build the best-in-class platform for small businesses and hourly shift workers. We recognize that experience comes in many forms, so if you think you’re close to what we’re looking for (even if you don’t meet 100% of the qualifications), we encourage you to apply!</p> <p><strong>About Us</strong></p> <p>Our mission is to make hourly work easier for local businesses and hourly workers. Homebase currently serves more than 100,000 small (but mighty) businesses with everything they need to manage their hourly teams: employee scheduling, time clocks, payroll, team communication, hiring, onboarding, and compliance. Just don’t call us “Human Capital Management.” We have built tools for the busiest businesses, so owners and employees can spend less time on bullsh*t and more time on what matters.