SQPE Specialist I

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

SQPE Specialist I

                        

Location

Avon

                    

Facility

Avon Hospital

                     

Department

Office of SQPE West-Clinical and Operational Improvement

                      

Job Code

D99639

                     

Shift

Days

                       

Schedule

8:00am-4:30pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic Avon Hospital and experience world-class healthcare at its best. Avon Hospital provides state-of-the-art healthcare to all its patients and is a proud Magnet Hospital awarded by the American Nurses Credentialing Center. This designation is the highest honor an organization can receive for professional nursing practice.   

Cleveland Clinic strives to be an international leader in patient safety. As a Safety Quality and Patient Experience (SQPE) Specialist, you will help us achieve this goal by improving the patient experience, from safety precautions to medical error identification. While you may not interact with patients directly, your efforts will leave a positive, lasting impression – from the moment they enter the facility to the time they return home. 

This is a part-time role. A caregiver in this position works 5 days per week, about 4-5 hours a day between 8:00am and 4:30pm.

A caregiver who excels in this role will:  

• Direct safety, quality and patient experience work within assigned scope of responsibility. 

• Coordinate and implement improvement initiatives using the Cleveland Clinic Improvement Model. 

• Partner with clinical leadership to set objectives and key results.  

• Model Cleveland Clinic Core Values and behavioral standards.  

• Coordinate with cross functional stakeholders to ensure compliance with all standards and favorable performance on safety, quality, utilization and experience metrics.  

• Participate in engraining the safety, quality and experience requirements as outlined by regulatory and accreditation bodies. 

• Manage performance improvement regarding SQPE with all departments providing patient care.  

• Act as an accountable partner for all clinical areas within their areas of responsibility  

• Understand and implement elements of performance as outlined by regulations, bylaws and rules and regulations established by the medical staff.  

• Act as the primary resource for staff to facilitate overall operations of programs.  

• Develop meaningful quality assurance and improvement activities with clinical and operations leadership to establish when a deviation in standard practice has occurred.  

• Analyze performance data and participate in improvement strategy development.  

• Act as a consultant in educating and evaluating clinical and support department staff regarding quality management regulations and standards of care.  

• Support medical staff quality assurance activities such as peer review, ongoing professional practice evaluation, and focused professional practice evaluation.  

• Develop and assure processes to monitor performance and identify where intervention is needed.  

• Incorporate regulatory and accreditation standards into improvement activities around SQPE.  

• Collaborate on development of required plans such as the performance improvement plan, safety plan, infection control plan, and others as required by governance.  

• Incorporate enterprise priorities and regulatory requirements and benchmarks ensuring alignment to one standard of care across locations.  

• Drive continuous improvement activity around quality, safety and patient experience priorities and coordinate improvement projects.  

• Facilitate dashboar