EC General Assoc (932)

Summary:                                                                         

The E-Commerce Associate will work in all areas of the E-Commerce department and must be able to work independently as well as within a team environment. The Associate will perform various tasks to prepare, photograph, list items online, and fulfill orders. The associate is responsible for performing daily tasks at multiple stations as needed.

Essential Duties and Responsibilities:

• Meet all required KPIs across the operation as set by the Operations Manager
• Complete function and awareness of the processing & photography station in totality
• Responsible for complete function and awareness of the shipping area in totality
• Properly route electronics, authentic items, and jewelry for further testing
• Perform accurate and quality photographs of objects to be listed online.
• The complete fulfillment of customers’ orders in the shipping department
• Inspect all items received for value and quality.
• Maintain a clean and safe work environment.
• Ensuring correct spelling and names of things are reflected on labels and online.
• All other duties as assigned.

Education and Experience:

• Effectively communicate in English, perform basic calculations, and understand and follow standard practices and instructions.
• A High School Diploma or equivalent is highly desirable.

Competencies:  To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving - Identifies and resolves problems promptly, develops alternative solutions, and uses reason even when dealing with emotionally charged topics.

Communication and customer services - Ability to read, write, and communicate effectively in English.  Spanish/French-Creole is a plus, but not required. Use terminology that is appropriate to the intended audience.  Edit written work for spelling and grammar.  Speaks clearly so others can understand. Demonstrates listening to and understanding information and ideas presented through spoken words and sentences, and requesting clarification when needed.

Ethics - Maintains high standards of ethical conduct, exhibits honesty and integrity, and refrains from theft-related, dishonest, or unethical behavior.  Works with integrity and maintains confidentiality. Treats people with respect, keeps commitments, inspires the trust of others, works with integrity and ethics, and upholds organizational values.

Planning and Organizing - Prioritize work activities, use time efficiently, and develop realistic action plans.

Job Commitment - Accepts responsibility and demonstrates responsible behavior, initiative, and tenacity; Works with minimal supervision and is dependable.

Professionalism - Adheres to all corporate policies and procedures, including occupational safety and health policies, and promptly responds to management directions.  Maintain a professional demeanor with participants, staff, and other professionals.  Project a positive image of Goodwill.  Reacts well under pressure and accepts responsibility for their own actions.  Follows through on commitments.

Work Quality - Demonstrates accuracy, completeness, and neatness.  Seek opportunities to enhance and promote quality.  Applies feedback to improve performance.  Monitors own work to ensur