Clerical Team Leader (Columbus GA)

Millennium Physician Group

Clerical Team Leader (Healthcare Exp is a must)

Full Time (Monday-Thursday 8:00 to 5:30 Pm Friday: 8-2pm)

610 19th Street, Columbus GA, 31904

📌 Now Hiring: Clerical Team Lead | High-Volume Medical Clinic

Are you a seasoned customer service professional with a passion for healthcare operations? Join our dynamic clinic, home to 80 dedicated employees and serving over 300 patients daily. We're seeking a Clerical Team Lead to ensure seamless front office operations and deliver exceptional service recovery at the point of care.

🏥 What You'll Do:

• Lead and support front office clerical staff to maintain efficient patient flow

• Resolve service issues in real time with professionalism and empathy

• Collaborate with clinical and administrative teams to optimize daily operations

• Uphold high standards of patient experience and team performance

✅ What We're Looking For:

• 5+ years of customer service experience in Healthcare is a MUST.

• 3+ years of revenue cycle experience

• 1+ year of team lead or supervisory experience (In healthcare)

• Strong communication, problem-solving, and organizational skills

• A proactive, team-oriented mindset with a commitment to excellence

💼 Why Join Us?

• Be part of a fast-paced, patient-centered environment

• Work alongside a supportive and collaborative team

• Make a meaningful impact on the patient experience every day

Ready to lead with purpose? Apply now and help shape the future of our front office operations.

The office Team Leader assists the Practice Manager in keeping the office(s) running efficiently and smoothly under the leadership of the Practice Manager. Team Leaders will accept phone calls from employees for call-outs, tardy' s or other issues relating to the employee. Adjusts timecards if needed for any errors. May approve timecards for payroll at the PM's discretion. Team Leaders may determine effective work flows for the office and arrange staff to avoid overtime at PM's discretion. Team Leaders may direct the work of employees, handle patient issues and determine the proper course of action to produce immediate service recovery. Discuss with PM any employee issue and determine collectively correct course of action. Progressive Discipline and Terminations will be conducted by both Team Leader and PM and HR at PM's discretion. Responsible for office cleanliness, neat and organized. Sets schedules for employees and adjusts staff for coverage if short. Facilitates cross training of staff where appropriate to ensure employees can cover any areas within scope of practice. Ensures collections are collected at time of service. Ensures phones are answered timely and handled appropriately and confirming phone calls are made at least one day prior. Takes the office lead on Customer Service and ensures employees are going above and beyond for patients. May prepare bank deposit and take to bank at PM's discretion. May order supplies for office at PM's discretion. Keeps PM apprised of all activities happening in the office on a consistent basis. All other duties as assigned by PM. It is imperative Team Leader must be in constant/prompt contact with Practice Manager both by email and phone to ensure problems/issues are addressed promptly. May also be designated facility ACO champion to participate in and support ACO initatives.

Job Standards:

• Timecard approvals are completed timely
• Customer Service is exhibited by all team members
• Staff Overtime is kept to a minimum
• Staff is cross trained in all areas in scope of practice
• Collections are made at time of service
• Phones answered timely
• Confirming calls are made daily
• Bank Deposits are completed accurately
• Deposits are made timely
• Supplies are kept in stock, up to date
• Equipment is calibrated, cleaned and up to date
• Office is clean, neat and organized
• Communicates effectively with staff, physicians