APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS:

Penn State New Kensington Information Technology Services seeks student IT service desk consultants with excellent customer service skills to provide tier 2 IT support to students, faculty, staff, and visitors at the Penn State New Kensington IT Service Desk.

Duties include:

• Answer and respond to tier 2 phone calls and incidents
• Troubleshoot and resolve classroom technology and audio/visual issues
• Check on and proactively verify that classroom technology is operational
• Restock student lab printers with paper and address paper jams
• Provide configuration assistance for bring your own devices (BYOD) to enable customers to connect their devices to Penn State wireless
• Print and distribute campus posters and Penn State id+cards
• Assist with installation and deployment of classroom computers
• Provide end-user assistance with Penn State’s One Button Studio

Applicants should possess excellent customer service skills and be familiar with Microsoft Office. On-job training is provided.

This position is only available to current Penn State New Kensington students who qualify for a Federal Work-Study (FWS) award. If you are not eligible for a work-study award, you will automatically be disqualified from the position.  To verify if you have received a work-study award, please consult the Award Summary area in your LionPATH account.

Students who received a Federal Work Study award have the opportunity to obtain a job and perform related duties either on campus, or remotely, if possible and at the discretion of the employer. Students applying for Federal Work Study positions should clarify expectations with their potential employer regarding either on campus/in person or remote work arrangements. A Federal Work Study award does not guarantee a job position is available.

The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.

CAMPUS SECURITY CRIME STATISTICS:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning ca