Field Medical Excellence- Medical Capabilities Senior Manager

Career Category

Medical Affairs

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Field Medical Excellence - Medical Capabilities Senior Manager

What you will do

Let’s do this. Let’s change the world. In this vital role you will drive development, execution and implementation of solutions including system enhancements for Field Medical, process improvement or development solutions, technology delivery solutions and training development and delivery. The responsibilities of this role include but are not limited to:

• Ensuring standardization, training, quality and timely delivery across various Global Medical systems and analytics capabilities.
• Partners with Field Medical Excellence Lead to evaluate needs and co-create groundbreaking innovative vision and strategies, identify gaps and streamlining opportunities
• Drive the development and timely execution of Field Medical Excellence plans (annual goals, priorities, and road map)
• Provide subject matter expertise in the assessment & prioritization of changes, as well as for the business process and be a positive and strong change agent to continually seek out innovative ways to pragmatically expand digital capabilities and be viewed as a digital leader with the organization. Maintain pulse on the highly dynamic and fast-paced digital technologies and innovation industry; partner with technology companies to match capabilities with internal business needs.
• Identify program risks and implement and manage mitigation plans as needed (eg, budget, timelines) & effectively communicate to Leadership teams, develop standard processes for delivering digital solutions and ensure awareness and consistency of tactics and opportunities across the Medical.
• Oversight of team that manages CRM platform operations.
• Act as liaison with Digital Technology and Innovation team, vendor partners, and Veeva CRM.
• Identify process improvement opportunities and drive automation and self-service enablement where applicable.
• Proactively connect with all applicable teams across functions and geographies to ensure alignment and to seek opportunities for innovation and improvements.
• Accurately manage budget & deliver forecast

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The dynamic professional we seek is a leader with these qualifications.

Basic Qualifications:

Doctorate degree and 2 years of related industry experience

OR

Master’s degree and 4 years of related industry experience

OR

Bachelor’s degree and 6 years of related industry experience

OR

Associate’s degree and 10 years of related industry experience

OR

High school diploma / GED and 12 years of related industry experience

Preferred Qualifications:

• Advanced degree in life science, computer science, business, or related field

• 8+ years’ work experience in information technologies/information systems, analytics platforms and reporting technology and pharmaceutical industry

• Previous oversight of information system vendors

• Knowledge of pharmaceutical industry guidelines and legal/health system environment acumen

• Understands medical affairs, drug development and commercialization process

• Operations experience within a biotech, pharmaceutical or CRO company

• Toolsets/skills required to drive organizational change

• Finance and budget management experience

• Business process and systems management

• Knowledge of SOPs, good clinical practices, and regulatory requirements

• Strong understanding of principals of customer service as it applies to internal customers and external partners

• Strong understanding and