Field Support Engineer I

**Candidate must be located in or near Irving/Dallas, Texas **  

Founded in 2006, Coretelligent is a provider of comprehensive managed IT solutions, specializing in areas like cybersecurity, private cloud services, IT planning and strategy, and backup and disaster recovery. We cater to industries such as financial services, life sciences, technology, and professional services. The company has been recognized for its achievements, including being named to Inc. magazine’s Power Partner Awards and as AT&T Cybersecurity North American Partner of the Year for 2023. Coretelligent focuses on meeting regulatory requirements and ensuring clients' IT platforms are robust and compliant. We have a significant presence across various U.S. locations and offer co-managed IT solutions as well.

Job Overview

Coretelligent’s Client Support Engineers utilize strong customer service skills to provide on-site technical support to our dynamic client base (this position will support a client on-site in Irving, Texas).  They regularly drive to our local client locations and interact closely with all levels including executives.

Key Responsibilities:

• Communicate with clients on-site (desktop support) to resolve technical issues and close tickets
• Utilize very strong knowledge of Windows desktop troubleshooting to assist clients with connectivity, printing, customization, user profile and applications
• Provide strong Microsoft Office and Mobile Device troubleshooting to resolve client issues
• Troubleshoot backup solutions, mail-flow, and Exchange DAG
• Utilize conceptual knowledge of working firewalls to ensure secure connectivity
• Working knowledge and experience with VMWare to perform basic VM edits, trouble shooting, and extend data stores/partitions
• Responsible for user account management in Active Directory, Exchange, spam filter, and other platforms. This includes:  creation, removal, changes, password resets, and bulk operations
• Utilize strong working knowledge of Corporate Networking and Services to provide client support. This includes configuring switches.  It also includes troubleshooting DHCP servers, local DNS, external name resolution issues, AD replication, and VPN

Required Skills and Qualifications:

• A minimum of 1-2 years of related work experience (including internships)
• Ability to effectively multi-task and work in a fast-paced environment while producing high-quality results
• Ability to follow and adhere to a defined process  
• Excellent communication skills, both written and verbal 
• Must be customer focused and able/willing to provide “white glove” service
• Must have valid driver’s license and personal reliable vehicle.

Salary Range for this position (depending upon experience): 

$60,000 - $65,000

This range reflects the minimum and maximum targets for new hires across all US locations (with the exception of MA, NY, and CA). Within the range, individual pay is determined by job-related skills, experience, work location, and relevant education or training.

What you’ll love about Coretelligent:

We take Coretelligent culture very seriously! As a company, we constantly think of ways to give back to our valued employees through company engagement. We offer a competitive salary, amazing benefits, a great vacation package, a healthy work-life balance, and opportunities to grow your career from within!  

Benefits: Health, Dental, & Vision, Flexible Spending Account (FSA), 401k, Health Reim