Manager, Resource

Are you a resourceful relationship-builder with a passion for service excellence and smart decision-making?

Join Esquire as a Manager, Resource—a critical role where you'll manage and optimize our network of service partners to support exceptional client delivery and financial performance. This position requires you to be located in the Cleveland, OH area.

Why Choose Esquire?

Esquire is a leader in legal support services, known for innovation, professionalism, and delivering exceptional quality. As part of our team, you’ll receive comprehensive training, competitive benefits, and the opportunity to grow within a people-first culture. At Esquire, we are focused on Getting it Right for our clients, our partners, and our employees. We understand that the client experience begins with us, and we’re committed to empowering our teams to continually innovate and earn clients for life.

About the Role

As a Manager, Resource, you’ll be the driving force behind resource assignment, relationship management, and service quality within your office(s) service area. You’ll use data-driven decision-making to ensure the right partner is on every job, helping us deliver on our promise of quality, timeliness, and professionalism. Your ability to build trust, resolve challenges, and proactively manage resources will directly impact our RARE (revenue after reporter expense) margins and client satisfaction.

Key Responsibilities

Resource Management & Assignment

• Assign the most appropriate service partner (court reporters, videographers, interpreters, affiliates) to each job based on margin targets and performance metrics
• Confirm affiliate coverage by noon and all other resources by 3PM daily
• Proactively manage jobs in progress to ensure timely delivery of transcripts, videos, and exhibits

Quality Oversight & Issue Resolution

• Collaborate with production to quickly resolve quality issues, including taking remedial action when necessary
• Deliver local support for partner issues and ensure resolution aligns with company standards

Relationship Building & Partner Performance

• Build and maintain strong working relationships with all area service partners
• Provide ongoing communication, education, and performance feedback to service partners in partnership with the Operations Manager
• Support onboarding of new partners and ensure understanding of Esquire expectations and use of the Service Partner Portal
• Promote and model Esquire’s values in every interaction and operational decision

What You’ll Need

• Skills: Strong communication, organization, and relationship-building skills; ability to balance detail with big-picture thinking
• Experience: Minimum 3 years of experience in scheduling, resource coordination, or client service—legal support or vendor management experience is a plus
• Technical: Proficiency in Microsoft Office Suite (including Excel, Publisher, PowerPoint); ability to quickly learn internal platforms
• Education: College degree preferred
• Attributes: Highly detail-oriented, proactive, client-focused, adaptable, and able to make sound decisions under pressure

What Success Looks Like

• High percentage of on-time job turn-ins
• Strong resource performance across attendance, quality, and professionalism
• Effective and consistent use of court reporters, affiliates, and independents
• RARE margin goals consistently met or exceeded
• Healthy working relationships and positive partner engagement

Work Environment

This role is based in a professional office setting and involves regular coordination with internal teams and external service partners. You’ll thrive in a fast-paced environment where proactive communication, clear priorities, and strong relationship management are key to success.

💬 Don’t meet every single requirement?

We know that a truly inclusive workplace values potential just as much as experience. If you're excited about this role but don’t match every qualification, we still encourage you to apply. You may be exactly who we’re looking for.

Ready to lead with intention and elevate partner performance?

Apply now and bring your enterpri