Guest Relations Representative- Flexi Shifts

City/State

Charlottesville, VA

Work Shift

Rotating

Overview:

Sentara is hiring a Guest Relations Representative in Charlottesville, VA.

This is an on-site, PRN Rotating shift opportunity with great benefits.

** Will require Friday, weekend, holiday and night shift availability **

The Guest Relations Representative is responsible for verifying patient registration and escorting patients and guests to their destination by walking or use of a wheelchair. Gives personal attention, takes personal responsibility and uses teamwork when providing guest services.

Responds promptly to patient, family and team member requests. Assists in the identification of patient and family needs and secures appropriate referrals, solutions and services to the identified needs.

Collects data and documentation to assist in the identification of areas needing improved customer service. Assists leaders in recommending changes in facility and departmental policy and procedure.

Facilitates improved customer service by identifying, investigating and directing complaints, concerns and compliments to the appropriate team members and leaders. Records and submits all documentation/statistical reports for services provided to patients and families, including transportation vouchers, bus passes, emergency clothing, etc.

Assists the leadership team with the ongoing evaluation of the program, customer satisfaction, development of personal and departmental educational plans and quality guidelines.

Maintains close communication with leaders regarding the department and problem areas. Requests assistance as needed for additional team members or other resources.

Clerical handling of departmental, hospital and organizational reports and forms. Assists leadership team with the orientation, daily activities and evaluation of volunteers and interns.

Qualifications:

High School Diploma or equivalent

At least 1 year of customer service is required

Benefits

Sentara offers an attractive array of full benefits, including Paid Time Off, Tuition Reimbursement, Retirement Savings plans, career advancement opportunities, work perks, and more. 

Plus, Sentara just added MORE benefits that support your and your family's needs.

 Ask about our Student Debt Program!

For more information about our employee benefits click Benefits - Sentara (sentaracareers.com) 

Sentara Health is an integrated, not-for-profit healthcare delivery system with more than 29,000 employees (including 1,375 physicians and advanced practice providers), 12 hospitals in Virginia and Northeastern North Carolina, and the Sentara Health Plans division which serves over 900,000 members.

We are recognized nationally for clinical quality and safety and are strategically focused on innovation and creating an extraordinary healthcare experience for our patients and members.

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Benefits: Caring For Your Family and Your Career• Medical, Dental, Vision plans• Adoption, Fertility and Surrogacy Reimbursement up to $10,000• Paid Time Off and Sick Leave• Paid Parental & Family Caregiver Leave • Emergency Backup Care• Long-Term, Short-Term Disability, and Critical Illness plans• Life Insurance• 401k/403B with Employer Match• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education• Student Debt Pay Down – $10,000• Reimbursement for certifications and free access to complete CEUs and professional development• Pet Insurance • Legal Resources Plan• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

Sentara Martha Jefferson Hospital, located in Charlottesville, VA, is a Magnet status, 176-bed facility featuring all patient-friendly private rooms. Since its founding more than 100 years ago, Sentara Martha Jefferson has constantly evolved to meet the diverse healthcare needs of the patients who trust us with their care.

Today, our vision is as clear as it was to our founders. We will continue to set the standard for clinical quality and personalized healthcare services. Our hospital offers specialized care in Cancer Care, Heart and Vascular, Neurology and Neurosurgery (including a Primary Stroke Center), Orthopedics, and Maternity.

Sentara Health is an equal opportunity e