Staff Inbound Product Manager (ServiceNow & AI)

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

About Digital Technology

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

What you get to do in this role:   

• Lead product strategy that sets us up for success as we look to grow to $10B+ in revenue.
• Communicate product priorities and build consensus.
• Work across Internal teams to identify the stakeholder needs to provide inputs to the development team building the product
• Understanding of the Agile methodology (preferably scrum certified) to help in getting requirements and stories aligned and deliver in phases
• Worked cross-functionally, in an Agile /Scrum environment to develop new AI features into the Now Platform
• Responsible for the lifecycle of the product from development, release, socialization, adoption, and retiral phases
• Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries.
• Work with multiple teams to guide projects through development and bring high-quality products to life
• Integrate usability studies, research, and market analysis into product requirements to enhance user satisfaction.
• Communicate complex problems into easily understood requirements and provide solutions.
• Develop multi-mode communications that convey a clear understanding of the needs of different audiences.
• Lead the promotion of efforts across different groups of team members, along with the ability to influence inside and outside of your team.

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Qualifications

To be successful in this role you have:

• 8+ years of software product management experience, preferably working on an enterprise IaaS, SaaS or PaaS
• Must have a working knowledge of the ServiceNow Platform/Products, beyond just using it 
• 2 years of experience working on AI-related products and
• Good understanding of Gen AI LLM concepts and ability to compare different models
• Foundational knowledge for understanding of Generative AI
• Functional knowledge & experience on the ServiceNow platform – administration, management, upgrades, and releases
• Strong prioritization skills and the discipline to focus on high-impact activities.
• Experience defining and capturing product requirements and transforming them into a product roadmap.
• Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
• Drive solution devel