Salesforce Administrator (Hybrid)

Company Description

At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.

We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor Pay, we help businesses get paid quickly and securely – without hidden fees. We built the tech ourselves, and our platform delivers secure, transparent, fast, and accurate payments.

We are unified by our purpose of helping people to succeed. So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products.

Job Description

About the Opportunity

Join our IT Data Management Team as Senior Salesforce Administrator in Newcastle upon Tyne, England, United Kingdom to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

Reporting into the Salesforce Technical Team Lead, you will help us will play an important role in leveraging Salesforce to enable these business verticals to support our customers and achieve business KPIs. We are seeking a proactive team player with a passion for continuously improving and enhancing our Salesforce platform and an eagerness to learn new skills and grow. In this role as a Senior Salesforce Administrator, you will be responsible for gathering requirements and feedback, as well as designing and implementing best-practice solutions. Our team places a great deal of importance on the user experience of our Salesforce platform. As such, you will be tasked with stakeholder management, documentation/training, and developing solutions that prioritize user satisfaction. Some of the other responsibilities include:

Responsibilities

• Resolving support tickets assigned directly or escalated to you 

• Fulfilling business as usual type requests like user creation, permission and queue assignment or data actions (insert, update, upsert, delete and export) 

• Designing and optimizing business processes 

• Managing multiple Salesforce orgs across Xplor

• Identifying and gathering requirements from users and stakeholders 

• Salesforce configuration changes, including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports, apps, actions, mobile administration 

• Salesforce org level security type changes such as roles, profiles, permission sets (and groups), OWD, sharing rules, folders etc. 

• Monitoring and improving data quality, leveraging duplicate management, validation rules and automation to enrich customer data 

• Proactive system maintenance including health check, optimizer, release updates and security reviews 

• Testing deployments before they are released 

Must be able to work out of the Newcastle office 3 days a week.

May be considered for a discretionary bonus 

Qualifications

What would make me a good candidate?

We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.

 Required qualifications for this role:

• Exceptional Salesforce product knowledge 

• At least 3 years of hands-on experience as an administrator in the platform 

• Certified Salesforce Administrator 

Desirable qualifications:

• Additional Salesforce Certifications (Platform App Builder, Advanced Administrator, Sales/Service Cloud Consultant, Business Analyst) 

• Trailhead Superbadges and Trailhead Ranger

• Active in the Salesforce Community (Trailblazer or others like the Ohana slack, Facebook groups etc.) 

Skills and Knowledge:

• Available and responsive to questions from users and the team 

• Requirement gathering and note taking skills 

• Excellent relationship building and communication skills to interact with stakeholders at all levels 

• Understanding of the Salesforce security model and staying up to date with upcoming changes to it