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MO
Nutrition Counseling Operations Coordinator
Mom's MealsUnited StatesRemotefull_timeVerifiedPosted 15 Dec 2025
💰 $46,000/yr($34,000/yr – $46,000/yr)
About the role
Provide non-clinical operational support to the Nutrition Counseling team to improve workflow efficiency, reduce administrative burden for Registered Dietitians, and support timely coordination of client-related needs. This role serves as a central point of support for task and case coordination, issue resolution, outreach support, and cross-functional follow-up. The Operations Coordinator also helps strengthen standardized workflows, support operational changes, and identify process improvement opportunities that enhance team productivity.
Hourly Wage: $17.25-23.32/hour
Benefits
Our employees enjoy a generous package of benefits that we are thrilled to provide, and feel is part of what makes us different as an employer. We value our team members, and this is one way we can show it.
Benefits include:
-PTO, holiday pay and holiday of choice
-401(k) match
-Life insurance
-Short-term disability
-Health, dental and vision insurance
-Maternity/paternity leave
-Health savings account (HSA)
-Flex spending accounts (FSA) – health and dependent
Position Responsibilities may include, but not limited to
- Manage and prioritize incoming support tasks, follow-ups, and operational requests submitted by the Nutrition Counseling team
- Review, resolve, and route non-clinical issues related to authorizations, contact information, demographic corrections, and other operational support needs
- Research health plan-specific authorization requirements, session guidelines, and benefit protocols to support accurate service coordination and escalate issues as appropriate
- Create, update, and route cases or tasks in Salesforce with clear background information, urgency, and requested action
- Coordinate with Intake, Customer Care, Pods, Logistics, RevCycle, and other internal teams to address meal change requests, delivery concerns, benefit-related follow-up, cancellation handoffs, and other operational issues
- Track unresolved items, delayed responses, and recurring process barriers and escalate trends or ownership concerns to leadership
- Use Teams chat, email, and other internal communication methods to support timely resolution and reduce fragmented follow-up across teams
- Support the transition from email-based workarounds to standardized Salesforce case and task workflows by identifying repeat issues, clarifying routing expectations, and assisting with workflow documentation
- Develop, document, implement, and maintain operational workflows, SOPs, call scripts, training materials, reference guides, onboarding resources, and process documentation to support operational readiness and consistency
- Monitor task volume, workflow patterns, and recurring administrative barriers and share process improvement opportunities with leadership
- Perform account audits and quality reviews within Salesforce to identify, investigate, and resolve authorization discrepancies, service appointment errors, documentation gaps, and workflow compliance issues
- Handle inbound calls and complete outreach attempts to clients, as assigned, to provide non-clinical support and help connect clients with an available Registered Dietitian when appropriate
- Provide supplemental call support during designated call blocks or when task volume allows, including warm handoffs and accurate routing of next steps
- Assist with pilot testing of new tools, technology updates, and workflow changes and maintain logs, trackers, and feedback needed to support implementation
- Support Registered Dietitians through operational process or technology changes by troubleshooting non-clinical barri
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