HR Shared Services Representative (Bilingual Spanish)

JELD-WEN is currently seeking a HR Shared Services Representative (Bilingual Spanish) to join our growing team.

 

THE ROLE

The HR shared service team at JELD-WEN is responsible for the day-to-day management of our human resource employee and manager support experience. JELD-WEN is looking for an HR Shared Service Specialist who will be responsible for responding to HR inquiries and processing transactions in SAP SuccessFactors for employee and manager data changes initiated through support requests generated in our ServiceNow ticking system, as well as voice and chat functions. These inquiries will support various Tier 1 functions within HR including: new hires, terminations/severance, employment/organizational data changes, leave of absence processing, payroll, time & attendance, benefits administration, data reconciliations (audits) and all other processes related to HR policies and administration. As employee and managers first point of contact for resolution on HR related topics, it is critical that this individual understands the importance of timely and efficient review and response to inquiries. The HRSS team is set to uphold set service level agreements (SLAs) and will have a strong customer focused approach. This individual will be responsible for the maintenance of an appropriate control environment, ensuring compliance with statutory requirements, HR policies and audit controls.

 

Principle Duties and Responsibilities:

• Responsible for day-to-day support via HR Service Center for key HR processes, policies, and HR systems (SAP SuccessFactors and ServiceNow) for employees and other key company stakeholders.
• Responds to and works with appropriate support teams (Example: HRSS Tier 2, HR COE’s, & Finance/Payroll), to resolve inquiries received through calls, tickets or chat submitted to HR Service Center.
• Manages data compliantly with primary focus on data integrity, delivering efficient and timely responses.
• Coordinates onboarding activities for new hires.
• Maintains the accuracy and security of all HR-related files in accordance with statutory requirements and record retention policies.
• Processes leave management cases, focusing on statutory requirements, providing updates to internal and external resources where appropriate.
• Provides support to HRBP’s as it relates to day-to-day HR support as needed.
• Maintains accuracy of shared files and databases.
• Ensures timely and accurate processing of HR related forms or inquiries; researches and furnishes employee information to authorized persons as appropriate; handles HR-related questions.
• Ensures employee data is coded accurately in the system, i.e., job classification, shift assignments, etc.
• Provides superior customer service daily to internal and external customers.
• Prioritizes multiple projects in a time sensitive manner.
• Other duties as assigned to support HR Community in providing services to employees and to deliver to the needs of the business.

 

Knowledge, Skills, Abilities:

• Experience with HR systems of record and ticketing management system.
• Excellent communication skills, both verbal and written.
• Excellent organizational and time management skills.
• Excellent computer and data entry skills and proficiency with Microsoft Office including Teams, Word, Excel, PowerPoint and Outlook.
• Ability to work both independently, within a team, and with individuals from diverse backgrounds.
• Ability to prioritize and handle multiple assignments in a fast-paced environment.
• Ability to self-manage key deliverables and deadlines.
• Ability to handle confidential information with absolute discretion.
• Dual Language with Spanish as second language.

 

Education and Experience:

• One (1) to three (3) years of direct experience with HR administration and knowledge of statutory requirements.

• Bachelor’s degree strongly preferred or of