Executive Director, Enterprise Safety Quality and Patient Experience

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Executive Director, Enterprise Safety Quality and Patient Experience

                        

Location

Cleveland

                    

Facility

Cleveland Clinic Main Campus

                     

Department

Enterprise SQPE-Clinical and Operational Improvement

                      

Job Code

T97568

                     

Shift

Days

                       

Schedule

8:00am-5:00pm

                       

Job Summary

                         

Job Details

Cleveland Clinic is seeking a dynamic and experienced individual to serve as Executive Director – Enterprise Safety, Quality and Patient Experience. This role has a major impact on the organization, playing a role in defining SQPE delivery across the enterprise. 

 

Reporting to the Vice President of Safety, Quality, and Patient Experience, this role provides strategic leadership and operational oversight for enterprise-wide Safety, Quality, and Patient Experience (SQPE) functions. Core areas of responsibility include quality, safety, patient experience, accreditation, regulatory affairs, and infection prevention.  

 

Working within a matrixed organizational structure and in close collaboration with clinical leadership, this leader ensures alignment with strategic objectives and the consistent delivery of safe, high-quality, efficient, and financially sustainable healthcare services. 

 

A caregiver in this role works on-site at Cleveland Clinic Main Campus. 

 

A caregiver who excels in this role will: 

• Partner with the Vice President of Safety, Quality, and Patient Experience to develop, communicate and align the enterprise-wide SQPE strategy and to define long-term strategies for enterprise-wide SQPE goals, ensuring alignment with organizational priorities and industry trends. 

• Identify opportunities to incorporate emerging technologies, digital tools and innovative practices to advance quality, safety and patient experience outcomes 

• Serve as a content expert in safety, quality and patient experience, contributing to the development and execution of enterprise strategies and initiatives. 

• Monitor national trends in safety, quality and patient experience to inform strategy, optimize outcomes, and enhance value-based reimbursement. 

• Partner with legal and compliance teams to proactively identify and mitigate risks related to patient safety, regulatory compliance and accreditation standards. 

• Represent Cleveland Clinic on selected national and international boards and committees related to SQPE. 

• Facilitate knowledge sharing and dissemination of best practices across the enterprise and with external stakeholders. 

• Develop strategies to optimize outcomes in value-based care models, ensuring alignment with reimbursement incentives and cost containment goals. 

• Lead enterprise-wide performance improvement efforts in safety, quality and patient experience across Institutes, Markets and Shared Services, using the Cleveland Clinic Improvement Model. 

• Collaborate with clinical and non-clinical leaders to assess SQPE performance, set goals and implement improvement initiatives.