Director of Optical Network Service Operations

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

The Director of Optical Network Service Operations will provide strategic and operational leadership for EOS’s Optical Network service delivery across a multi-year Edge Network upgrade program. This role will oversee all aspects of optical field operations—including splicing, testing, commissioning, and lifecycle service management—ensuring consistent, high-quality delivery across multiple global metro regions.

Acting as the executive interface between EOS and hyperscale client stakeholders, the Director will drive operational excellence, align resources to a complex deployment roadmap, and establish a scalable service model that balances cost efficiency with SLA performance.

KEY RESPONSIBILITIES:

 Strategic Leadership & Program Governance

• Lead EOS’s Optical Network Service Operations for a Edge Network upgrade program across US metros.
• Define service strategy, operational KPIs, and workforce plans to support rolling deployments.
• Oversee program governance, financial performance, and resource scalability.
• Partner with client program directors and engineering leads to align on roadmaps, scope, and design packages.

Operational Service Delivery

• Direct large-scale teams including Service Project Managers, Field Splicing Engineers, and Optical Technicians.
• Ensure consistent application of SOPs, work instructions, and quality standards across all sites.
• Oversee execution of optical builds: fiber splicing, OTDR testing, MPO/MTP trunking, optic integration, and QA validation.
• Establish a Global Service Excellence framework, incorporating Lean Six Sigma, CSI, and 5S practices to drive efficiency.

Client & Stakeholder Engagement

• Act as executive sponsor and escalation point for hyperscale clients.
• Maintain transparent reporting on progress, SLA/KPI adherence, risks, and financial performance.
• Build trust through proactive communication, continuous improvement initiatives, and collaborative governance forums.

Resource & Workforce Management

• Develop global workforce strategy for Supervisors, Project Managers, and Technicians, including recruitment, onboarding, training, and succession planning.
• Coordinate allocation of splicing teams, logistics, and tooling (fusion splicers, OTDRs, power meters) to ensure timely execution.
• Manage vendor/partner relationships where subcontracting is required, ensuring compliance with EOS and client standards.

Continuous Improvement & Compliance

• Use post-deployment data to identify optimization opportunities in cost, productivity, and quality.
• Ensure adherence to all safety protocols (OSHA, local equivalents) and client compliance standards.
• Promote innovation in tooling, automation, and BI-driven performance analytics.

ESSENTIAL CRITERIA:

• 8+ years’ experience in service delivery or operations leadership in large-scale fiber optic, telecom, or data center programs.
• Proven track record managing multi-region optical deployments and field operations teams.
• Strong technical understanding of:
• Fusion splicing (single-mode and multi-fiber ribbon)
• OTDR testing, power meter & light source testing
• MPO/MTP trunk cable installation and structured cabling
• Fiber troubleshooting and QA validation
• Experience implementing operational frameworks: Lean Six Sigma, ITIL, or equivalent.
• Executive-level stakeholder management experience in hyperscale or telecom environments.
• PMP, PRINCE2, or equivalent project/program management certification desirable.
• Ability to travel globally to oversee program execution.

Key Competencies

• Strategic Leadership – Ability to define, scale, and govern global optical service operations.
• Operational Excellence – Strong focus on quality, compliance, and SLA-driven outcomes.
• People Leadership – Skilled in building